ws8-a50-ac boot loop

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Julian
 

Re: ws8-a50-ac boot loop

Tue Apr 04, 2017 7:37 am

Rotten luck, Isaac. The best we can figure out, this hardware bug affects a certain percentage of units in that batch of switches. I haven't had luck trying to narrow down the root cause; all we know is how to fix it. That circuit has since been redesigned and our test plan has been modified to address this, I wish I had a better option than bringing it back in for repair, but unfortunately I do not.

There is a link to the RMA procedure a few posts up in this thread, please send your switch in. Normally we have these back on their way to the customer within 24-48 hours after we receive them, so at least there's that.

Thanks,

Julian

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isaacu
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Re: ws8-a50-ac boot loop

Wed Apr 05, 2017 5:49 pm

It comes to reason they were purchased at the same time. Some folks in my supply chain seem to send me old dusty stuff...

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