Received switch with parts rattling inside
Posted: Fri Feb 12, 2016 2:32 pm
Chris,
We've been switching our tough switches out with the WS-24-400A. All has been good until I received the last switch ordered. The company ordered one February 4th from your web site and it just arrived yesterday afternoon. I just opened the box up and pulling the switch out I can hear parts rattling around inside. I left it in the plastic and put it back in the box. Is this something we need to RMA for repair? Mfg date on the box is 1/17/2016 firmware V. 1.3.8.
We've been switching our tough switches out with the WS-24-400A. All has been good until I received the last switch ordered. The company ordered one February 4th from your web site and it just arrived yesterday afternoon. I just opened the box up and pulling the switch out I can hear parts rattling around inside. I left it in the plastic and put it back in the box. Is this something we need to RMA for repair? Mfg date on the box is 1/17/2016 firmware V. 1.3.8.