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WS-12-400-AC Only Shows 48VH on ports 1-4
Posted: Fri Jan 13, 2017 1:18 pm
by keefe007
The website says the WS-12-400-AC has 48VH on ports 1-6 so I ordered one. Now that I have it i only see 48VH on ports 1-4. What's going on?
https://www.netonix.com/wisp-switch/ws-12-400-ac.html
Re: WS-12-400-AC Only Shows 48VH on ports 1-4
Posted: Fri Jan 13, 2017 1:26 pm
by Julian
can you do me a favor and post a screencap of the device status tab for this switch, please?
Thanks,
Julian
Re: WS-12-400-AC Only Shows 48VH on ports 1-4
Posted: Fri Jan 13, 2017 1:31 pm
by keefe007
here
Re: WS-12-400-AC Only Shows 48VH on ports 1-4
Posted: Fri Jan 13, 2017 1:32 pm
by keefe007
and here
Re: WS-12-400-AC Only Shows 48VH on ports 1-4
Posted: Fri Jan 13, 2017 1:38 pm
by Julian
I was looking for the top of the page, it's sadly cut off here.
at the top left corner, it should say WS-12-400 above netonix switch (or whatever the switch's name is). Does it?
Re: WS-12-400-AC Only Shows 48VH on ports 1-4
Posted: Fri Jan 13, 2017 1:42 pm
by keefe007
It says WS-12-400-AC. We just bought this from you the other day.
Re: WS-12-400-AC Only Shows 48VH on ports 1-4
Posted: Fri Jan 13, 2017 3:08 pm
by Julian
no argument from me, just trying to see what the issue is. Took me a minute to figure out what was up:
board rev. E doesn't supply 48vh on ports 1-6 but DOES supply 24vh on ports 1-4.
board rev. F supplies 48vh on ports 1-6 but only supplies 24vh on ports 1-2.
there are still some rev E boards in our warehouse and in the distribution chain, we default to shipping rev E unless specified otherwise (for now).
Since it's been such a short time since you bought it, return it, and we'll swap the board out for a rev F.
Sorry for the inconvenience.