Netonix Forums

MAC Addressec:13:b3:11:31:76
Firmware Version1.4.6Board RevD


The SFP port 26 is not recognizing any SFP's. obviously we have swapped SFP's, they do work in port 25. this is the first time we have tried to use SFP's in this device since we purchased it last year. I'm physically getting a link light on my router but not the switch.

What is the process for RMA


Thx
Scott LePere
317.774.2100

slepere1 wrote:What is the process for RMA

Well there is a link on our web page/store in the footer as shown below:


Or you can just go to the RMA thread in the forums. At the top of each Forum is a list of important posts called Announcements and below them Sticky post for people that they should read:

can you tell me if this switch is still under warranty? do you provide advanced replacements so I dont have to buy a $500 spare?

slepere1 wrote:can you tell me if this switch is still under warranty? do you provide advanced replacements so I dont have to buy a $500 spare?

Switch was manufactured on 5/12/2016 so yes it is still under warranty so long as it was not damaged.

Sorry, we do not offer advanced replacement however if we did offer such a program most any other manufacturer require you to purchase that level of service agreement. Not sure that enough people would do it and it would require people to take other units in exchange and it starts that whole thing where people complain the unit they get back has a scratch their unit did not have. I am quite aware of these programs as we have them with some of our Cisco routers and we have gotten some units in exchange that were quite beat up compared to what we sent them.