Page 1 of 2
WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 2:39 pm
by quadra
Hello everyone
I am very worried about the ws-8-150-DC there is a nano 16 dbi and 2 cameras one in V and the other in VH
The switch works for 1 hour and after that is the blackout!
And the worst is that I manage to communicate with the antenna that is connected on it without problem but I can no longer have the switch with its IP why it plants ??? I am obliged to reboot manually with the battery and there it leaves for 1h .... The watch dog does not work ????
How to do ???? I am worried because there is other switch WS DC in my networks ....
THANK YOU FOR YOU PRECIOUS HELP ….
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 2:43 pm
by sirhc
So without a crystal ball I will need more information.
How are you powering the WS-8-150-DC (be descriptive)?
What version firmware are you running, you should be running v1.4.7rc18 if your having issues (if you have an issue always try the latest firmware first)?
After you upgrade can you post up all your config Tabs screenshots.
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 2:51 pm
by quadra
Re bonjour
Oui je sais ma question n’est pas évidente... je n’ai pas fait la mise à jour RC 18 ca c’est sûr, je pensais la faire au bureau ce soir à distance mais comme il a planté je ne peux plus … je suis obligé de retourner sur mon chantier …
Le WS 8 dc est alimenté avec une batterie 12 v GEL classique
Le problème c’est que quand je coupe le switch je perds toutes les données ……..
par contre j'ai constaster aussi que le WS DC a planter des qu'il c'est connecté a une BOX ADSL .....
je vais écrire en francais car le sujet va être long je pense ....
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 2:55 pm
by sirhc
quadra wrote:je vais écrire en francais car le sujet va être long je pense ....
Auto Translate wrote: the problem is that when I cut the switch I lose all data ......
What does this mean exactly?
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 2:55 pm
by Julian
it's probably a good idea to pull a backup of your running configuration from the old switch?
can you provide the last 6 digits of the switch's MAC, as this may be helpful to our troubleshooting
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 2:57 pm
by quadra
Re bonjour
Oui je sais ma question n’est pas évidente... je n’ai pas fait la mise à jour RC 18 ca c’est sûr, je pensais la faire au bureau ce soir à distance mais comme il a planté je ne peux plus … je suis obligé de retourner sur mon chantier …
Le WS 8 dc est alimenté avec une batterie 12 v GEL classique
J’ai constaté que dès que je les connecté a une box adsl il peut avoir planté d’ici ?
Le problème c’est que quand je coupe le switch je perds toutes les données ……..
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 3:04 pm
by quadra
je vais essayer de prendre l'adresse MAC demain ...
par contre est il possible qu'il a planter a cause de la box ADSL ???
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 3:32 pm
by quadra
???
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 3:38 pm
by Julian
Chris is a little preoccupied with running the business right now, but to my eyes, this would appear to be a hardware issue which will require an RMA.
if you unplug external devices, the system should be stable enough to pull a config from.
Re: WS-8-150DC BLACKOUT
Posted: Fri Apr 07, 2017 3:39 pm
by sirhc
I am sorry to say this sounds like the unit has the 3.3V defect CAP.
It is covered under warranty but you need to RMA it.
You are in France so I would send it postal mail.
We will fix it and ship back to DHL Express the same day we receive it.
RMA instructions are located here:
viewtopic.php?f=6&t=1259