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How do we RMA a failure?

Posted: Sun Jul 02, 2017 10:10 pm
by penypinch
Hey I have a WS-8-150-AC (3-8-2017) Firmware 1.4.7 rc 18
We put it in the enclosure and turned it on to program

I programmed it Then unplugged it to connect
the equip ethernet and repowered at the tower site
the switch came up and powers all devices but
it just bounces from link to no link on the data
I unplugged all devices and repowered
I can not set static to get into the switch (no data link)
This is strange and has never happened before any ideas?
Hard reset makes no difference???
Thanks
Mitch

Re: How do we RMA a failure?

Posted: Mon Jul 03, 2017 9:06 am
by sirhc
At the top of each forum there are announcements and below them are sticky posts, all of them are important posts to read.

This is the RMA announcement post: viewtopic.php?f=6&t=1259#p9343

The footer of our web page also has links to special posts:
RMA Link.png

Re: How do we RMA a failure?

Posted: Tue Jul 04, 2017 1:34 am
by penypinch
Thanks
So no suggestions??
Mitch

Re: How do we RMA a failure?

Posted: Tue Jul 04, 2017 11:46 am
by sirhc
I would bench test the unit first, learn how here: viewtopic.php?f=6&t=2780#p19221

You may have bad end, bad cable, or bad device.

Re: How do we RMA a failure?

Posted: Wed Jul 05, 2017 12:36 pm
by penypinch
OK powered it up on the bench.
Still no link to laptop (tried 4 diff patch cables)
all cable type "B" termination
all cables 10 foot length
Then plugged in a UBNT radio it powered up
but no data link.
Any more suggestions?
Thanks

Re: How do we RMA a failure?

Posted: Wed Jul 05, 2017 1:31 pm
by sirhc
RMA it