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UBNT M series lose connectivity

Posted: Sun Apr 01, 2018 8:11 pm
by edward
Not sure if anyone else has had this problem, but here is the scenario.

On our main tower, we have a Netonix WS-24-400B
powering all poe equipment. A Netgear ProSafe connects all non-poe equipment.

The poe equipment is a mixture of UBNT 10 AC radios, 2 M5 Powerbeams, and 3 M2 Rockets. Friday night traffic got slow for some reason, I rebooted the main router, the Netgear and Netonix switch to see if that would help.

Air Control showed all devices came back except the M series equipment. The Netonix switch said they were powered up, but I could not log into any of them. Netonix switch was running firmware 1.4.6. Rebooted switch from UI, but did not help. Powered it completely down, restarted and all came back. Thinking maybe i should upgrade firmware, I upgraded to 1.4.9. Lost M series again, switch said they were powered up and connected. Physical reboot never brought them back again.

I unplugged all M series and powered them by UBNT powerbricks and connected them to the Netgear switch . All re-connected to Air Control, and I could log into them. Then to further test, I disconnected lan cables from Netgear and plugged into Netonix. Lost connectivity again.

This Netonix switch has been running for several years now. Never a problem.

The UBNT devices are running 6.1.2 and 6.1.3. I know there is a much newer version, but haven't gotten around to upgrading these particular units.

Any clues as to why they have lost connectivity through the Netonix?

No AC radios fail to lose connectivity.

Re: UBNT M series lose connectivity

Posted: Sun Apr 01, 2018 8:19 pm
by sirhc
Never heard or saw any of this.

My WISP still run s mostly older WS-24-400A and airMAX M gear and do not see this.

Post up your TABs that have configuration changes as well as Status and Device/Status TABs and a simple diagram or explanation of tower and what's on ever port and I will think about what it could be.

I would also upgrade your airMAX gear