BEFORE YOU RMA YOUR UNIT

[Julian]

So, I think we would all save some time and shipping money if we'd perform one little step before writing a switch off as 'dead'.

Unplug the switch. Depress the reset button (located behind a pinhole in the faceplate), keep it pressed. Plug the switch in. Wait 45 seconds. Release the reset button. Wait 5 minutes.

The device should come up in its default configuration after performing these steps.

Something like 30% of our returns can be avoided, which saves you money, and me time.

[lligetfa]

The device should come up in its default configuration after performing these steps...

...if you wait long enough. I think some folks expect it to be instant.