Netonix Forums

Hey @chris, hopefully this message finds you well. Copying and pasting my private message to you, with a few edits. Hopefully this doesn't get lost, as believe my previous messages have been.

Hey Chris hope you've been well. Got a weird one for you. Just realized that we have two switches with the same MAC address after about 2 years. Put them on the same network and as you can expect had some ARP issues between the two switches. Last 6 of the MAC address is 61-61-2E, and it looks like this switch was repaired by you around October/November 2017.

Additionally, my organization is wondering about what it might look like to purchase a block of 10 to 20 spare WS-12-250-AC boards and possibly 6-10 spare WS-8-AC boards. We have a bunch of boards that have 2-4 ports dead due to folks either mis-crimping cables and popping PoE and/or data on some ports or have had other issues that have the switches no longer powering on at all past the green LED. We'd love to be able to have a faster turn-around time by having myself repair the switches.

I'm more than capable of replacing the boards in the switches myself, but I simply don't have any available.

Let me know if there's a better way to contact you.

Thanks!

-Dan

We do not like selling boards, we do sometimes for foreign customers due to customs issues.

Also you will pay more for a replacement board then we charge for RMA board repair or replacement.

For instance to buy a WS-12 board is $199.95 but a board replacement via RMA is $175.00 but the board may possibly be able to be repaired for less.

Also boards have to be programmed for the switch they are going in as same board is used in differnt models.

Then we have to track serial numbers with MACs and so on.

Just better to RMA them.

Totally makes sense. I'll have my guys do that now, thank you Chris!