Okay, first thing, i am not interested in taking this discussion on a public forum in the first place. But this have turned out to be the only place where Netonix is answering. And the answer you are providing is as cocky as Chris's answers when people is mentioning that something is wrong or does not work as they mean it should. Professional? I, and i believe other people also support me on this, do not think that.
For the first, DOA does _NOT_ necessarily mean that a unit, being a network switch, LCD monitor, amplifier, or freaking sofa table "does not boot". A unit can be DOA in many scenarios. In this scenario, the switch cost us a helicopter ride to the mountain where it was placed which cost over $2000.
The original RMA description is this: "Symptoms: ~ 5 minutes after the devices is powered on, the fans starts and spins up and down and never stops. Also the devices has locked itself up several times. Tried resetting, firmware upgrading, and also TFTP firmware recovery. Also when the device was new the console output the following error message (this message went away after firmware upgrade and reset, but stil!): "vcoreiii_fdma_inj:4360 Assert failed: props->switch_frm || props->port_mask != 0
*** Failure:/home/dev/vtss_linuxbsp_4_48a/build_dir/linux-vcoreiii_lu26/kmod-vtss_switch/linux_support/kernel/vtss_switch-eth.c:212: vtss_fdma_inj(NULL, l, DMACH_TX, raw_frm_sz_bytes, &netinj_opts)".
This switch cost us one extra helicopter tour to a mountain top because of it hickups…."
The switch was tried upgraded, downgraded, sidegraded, and reset a bunch of times. Exactly what firmware it had when being sent to Netonix can't i guarantee, but one place in time it was upgraded to the latest available at that time, and the fan's never stopped spinning. Not in 5 minutes, not in 30 minutes, and not in 120 minutes. So i am really curious how long the fan test was suppose to run before it was done? Also the switch was not in production, and had no load when this problem occurred. So that you test the switch for one weekend and say that all ports work on 1Gb and powers up is not even close to the original problem that it was claimed to be DOA for in the first place.
Also, you say "you have not done what we request prior to requesting an RMA." - Well, we sent a e-mail to
rma@netonix.com and stated the problem and also said what we had done. This was accepted by Netonix, so if someone has done something wrong, it was Netonix. And, if a unit is shipped with a failing firmware, no one is providing good old traditional support, and there is no firmware available to fix the problem, the unit is broke, DOA, RMA, or call it what you want.
And to round this up, you claim that "nor was a power on factory default preformed" - Well, sorry for asking, but how the holy **** can you claim this? The switch was reset in all the ways Netonix provides, and it did not act itself up no matter what we did.
But thank you for sending us back the switch, we will be sure to test the shit out of it when it arrives. And if the unit has so much as one small problem when it arrives so fresh upgraded and resetted from big perfect Netonix, then.... Well, that say's it all.
Start looking at yourself before start complaining on others!