Problem with switch
Posted: Mon May 13, 2024 3:16 pm
by rclark
Have WS-12-250-AC that is complaining about finding no fan. Went into the field today and swapped out the fan. Switch still says no fan found. The MAC is ec:13:b2:65:df:88, don't know if under warranty.
Thanks
Ray
Re: Problem with switch
Posted: Tue May 14, 2024 11:34 am
by sakita
You can put your MAC address into the RMA page and see...
https://rma.netonix.com/rma_create...for example, I just punched in a MAC from a switch from 2015 and it confirmed that it is too old for RMA :-)
Re: Problem with switch
Posted: Wed May 15, 2024 3:32 pm
by thomas
boot up the switch and check the 24V rail voltage on the status page, if missing 24v rail (common problem) then fan won't spin.
drop me a line for out of warranty repairs, repairs AT isptechnology DOT ca