WS-26-400-AC CONNECTION PROBLEM
Posted: Tue Mar 27, 2018 7:35 pm
Three weeks ago we bought an WS-26-400-AC SWITCH from Syscom in Mexico. We replaced that switch in our communication site and since that we have received many reports from our costumers complaining about broken internet connection that we did not have with the old gigabyt switch. Yesterday after we download the firmware version 1.5.0rc2, and when we disabled today the STP option, our costumers are reporting to us and improvement in the service. In this switch we have connected our main link in port 1, which is and Ubiquiti AirFiber 5X, that is the one that fits into the switch 300 Mbps of internet service.
On the rest of the 9 ports that we are using in the switch we have Ubiquiti wireless links to different geographical locations around our repeater site, so our questions are:
1. What would be the right configuration on Flow Control for Port 1, for this kind of traffic in the port? Obey/generate/both?
2. What is the function of checking or unchecking the PS box in any port configuration?
3. What is the function of checking or unchecking the MC box in of any port configuration?
4. What is the right value of MTU, especially for port 1, which is the port that handles all the traffic?
5. What is the function of checking or unchecking the Iso box in of any port configuration?
6. What is the function of checking or unchecking the DS box in of any port configuration?
7. For this kind of high volume traffic we noticed under the STP configuration that we disabled there is and item named Priority, that it has for all the ports a default value of 128, in a range from 0 to 240?
8. Should we have enabled of disabled for the switch? We are wireless ISP. We need that our costumers have very fast internet access.
9. Under the tools section you have and option called "Port Bounce". We need to know what happens if the select that option for and especific port.
10. Also we noticed that in Port 1, which is our main traffic port, when we had the STP function enabled, we saw clearly in Port Details, under the first line of Receive Error Counters, thousands of Rx Drops. Then when we disabled this function, about nine hours ago, we had only 32 of Rx Drops.
11. Also on the Port Menu under Receive Error Counters we have 53 Rx Jabber and 908 Rx Filtered. We would like to know what does that mean.
Everything else looks fine.
On your forum you mention that we should not use ethernet protectors on Netonix PoE Switches, because them clamp the voltage on the data and power pairs. Right now we are using in our sites the ETH-SP from Ubiquiti Networks. What should we use in order to protect our radios and also the ports of the switch from ESD lining our searches.
Also we were searching for a user manual for the WS-26-400-AC and the couldn't find anything in the Forums. It would be very important to have and User Manual written for each model of switch what you have offer to us in order for us to have the tools to understand any issue that we need.
We recommend to your company to have a telephone support, because the type of service that we provide is very valuable for out costumers and they need our quick response, not to forums or 24 hours that we need the inmediate assistance.
We were about to lose many costumers because this issue that we mentioned at the begining and we couldn't get any help since last week from David Quezada, the Netonix Product Manager from Syscom Mexico, because he was out of the office.
Yesterday we finally spoke to him and he was not able to answer or solve any of our doubts. He gave us the email address of chris@netonix.com We've sent many e-mails to have asking for urgent help and at the moment we have not received any response from Chris, which is very disappointing to us, because we know that your product is excellent and that is the main reason why we bought it. We also, looking for urgent help, spoke to the people that purchases Netonix Switches in Syscom and they do not have any telephone number from Netonix.
This morning, looking for someone to solve our problem we sent many e-mails to chris@netonix.com begging for help, because we had many calls complaining about our internet service that we didn't have in the past which the old TL-SG1016 TP-LINK switch that we had installed in the site.
We also noticed that Syscom does not have the enough knowledge to give a detailed support of the configuration of this switches. We will ask you to past this comments to the Netonix owner in order for you to the support and care to the most valuable people, your costumers.
I'm copying all the comments in this forum to the owner of Syscom Mexico, Jorge Saat and David Quezada.
Finally you mention on the WISP Switch Spec Sheet that the STP have the firmware v2.0, is this actually available? and where can we find it?
Also we didn't receive any help from Chris. the only response that he sent was "If you continue to spam this email address our spam filter will determine you are spam and could block your email address.".
We do appreciated your time and help. Congratulation about the great features of the products that you have.
On the rest of the 9 ports that we are using in the switch we have Ubiquiti wireless links to different geographical locations around our repeater site, so our questions are:
1. What would be the right configuration on Flow Control for Port 1, for this kind of traffic in the port? Obey/generate/both?
2. What is the function of checking or unchecking the PS box in any port configuration?
3. What is the function of checking or unchecking the MC box in of any port configuration?
4. What is the right value of MTU, especially for port 1, which is the port that handles all the traffic?
5. What is the function of checking or unchecking the Iso box in of any port configuration?
6. What is the function of checking or unchecking the DS box in of any port configuration?
7. For this kind of high volume traffic we noticed under the STP configuration that we disabled there is and item named Priority, that it has for all the ports a default value of 128, in a range from 0 to 240?
8. Should we have enabled of disabled for the switch? We are wireless ISP. We need that our costumers have very fast internet access.
9. Under the tools section you have and option called "Port Bounce". We need to know what happens if the select that option for and especific port.
10. Also we noticed that in Port 1, which is our main traffic port, when we had the STP function enabled, we saw clearly in Port Details, under the first line of Receive Error Counters, thousands of Rx Drops. Then when we disabled this function, about nine hours ago, we had only 32 of Rx Drops.
11. Also on the Port Menu under Receive Error Counters we have 53 Rx Jabber and 908 Rx Filtered. We would like to know what does that mean.
Everything else looks fine.
On your forum you mention that we should not use ethernet protectors on Netonix PoE Switches, because them clamp the voltage on the data and power pairs. Right now we are using in our sites the ETH-SP from Ubiquiti Networks. What should we use in order to protect our radios and also the ports of the switch from ESD lining our searches.
Also we were searching for a user manual for the WS-26-400-AC and the couldn't find anything in the Forums. It would be very important to have and User Manual written for each model of switch what you have offer to us in order for us to have the tools to understand any issue that we need.
We recommend to your company to have a telephone support, because the type of service that we provide is very valuable for out costumers and they need our quick response, not to forums or 24 hours that we need the inmediate assistance.
We were about to lose many costumers because this issue that we mentioned at the begining and we couldn't get any help since last week from David Quezada, the Netonix Product Manager from Syscom Mexico, because he was out of the office.
Yesterday we finally spoke to him and he was not able to answer or solve any of our doubts. He gave us the email address of chris@netonix.com We've sent many e-mails to have asking for urgent help and at the moment we have not received any response from Chris, which is very disappointing to us, because we know that your product is excellent and that is the main reason why we bought it. We also, looking for urgent help, spoke to the people that purchases Netonix Switches in Syscom and they do not have any telephone number from Netonix.
This morning, looking for someone to solve our problem we sent many e-mails to chris@netonix.com begging for help, because we had many calls complaining about our internet service that we didn't have in the past which the old TL-SG1016 TP-LINK switch that we had installed in the site.
We also noticed that Syscom does not have the enough knowledge to give a detailed support of the configuration of this switches. We will ask you to past this comments to the Netonix owner in order for you to the support and care to the most valuable people, your costumers.
I'm copying all the comments in this forum to the owner of Syscom Mexico, Jorge Saat and David Quezada.
Finally you mention on the WISP Switch Spec Sheet that the STP have the firmware v2.0, is this actually available? and where can we find it?
Also we didn't receive any help from Chris. the only response that he sent was "If you continue to spam this email address our spam filter will determine you are spam and could block your email address.".
We do appreciated your time and help. Congratulation about the great features of the products that you have.