There is no access to the Netonix Administration, it does no

jg0007
Member
 
Posts: 82
Joined: Wed Jan 20, 2016 2:07 am
Has thanked: 0 time
Been thanked: 7 times

There is no access to the Netonix Administration, it does no

Tue Jul 16, 2019 3:02 pm

Hello


Today I had a strange problem between the unit to enable turn on a POE and change traffic to another link after I was applying the switch the switch was left without access to the administration ie nothing passed data

I am not staying in Other than to travel 10 kilometers and climb the mountain to disconnect and connect to the Netonix DC Energy and after that went up All normal


Netonix can not return correctly to the previous configuration ie it seems that part is not working well or needs to improve that option


Model of the equipment that I use WS-12-250-DC

Firmware version 1.5.2

User avatar
Stephen
Employee
Employee
 
Posts: 1034
Joined: Sun Dec 24, 2017 8:56 pm
Has thanked: 85 times
Been thanked: 182 times

Re: There is no access to the Netonix Administration, it doe

Tue Jul 16, 2019 3:05 pm

Can you ping the switch?

jg0007
Member
 
Posts: 82
Joined: Wed Jan 20, 2016 2:07 am
Has thanked: 0 time
Been thanked: 7 times

Re: There is no access to the Netonix Administration, it doe

Tue Jul 16, 2019 3:33 pm

I did not have a ping It was necessary the restart completed by removing the power to return to work and have access and ping

User avatar
sirhc
Employee
Employee
 
Posts: 7420
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1609 times
Been thanked: 1326 times

Re: There is no access to the Netonix Administration, it doe

Tue Jul 16, 2019 3:43 pm

Are you using SFP modules?

What is the Revert timer set to on the Device/Configuration TAB?

Before power cycling it did you happen to console into it and see what was going on?
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

jg0007
Member
 
Posts: 82
Joined: Wed Jan 20, 2016 2:07 am
Has thanked: 0 time
Been thanked: 7 times

Re: There is no access to the Netonix Administration, it doe

Tue Jul 16, 2019 3:53 pm

sirhc wrote:Are you using SFP modules?

What is the Revert timer set to on the Device/Configuration TAB?

Before power cycling it did you happen to console into it and see what was going on?


No SFP modules.
The timer is in 300 seconds.
Did not connect to the unit before power cycling.

netonix.jpg

User avatar
sirhc
Employee
Employee
 
Posts: 7420
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1609 times
Been thanked: 1326 times

Re: There is no access to the Netonix Administration, it doe

Tue Jul 16, 2019 4:49 pm

As far as the revert function Stephen will test it to verify still working.

Curious, is the unit is hooked "DIRECTLY" to batteries or hooked to charging unit/power supply?
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

jg0007
Member
 
Posts: 82
Joined: Wed Jan 20, 2016 2:07 am
Has thanked: 0 time
Been thanked: 7 times

Re: There is no access to the Netonix Administration, it doe

Tue Jul 16, 2019 5:02 pm

Yes The unit is connected directly to the batteries together with the solar controller

User avatar
Stephen
Employee
Employee
 
Posts: 1034
Joined: Sun Dec 24, 2017 8:56 pm
Has thanked: 85 times
Been thanked: 182 times

Re: There is no access to the Netonix Administration, it doe

Tue Jul 16, 2019 6:57 pm

I've tested the revert function and it appears to be working still. The way I triggered it on my end is I made a change and before it completed I pulled the network cable so that the UI could no longer see it, and plugged it back in when it began the revert. Which worked just fine. Can you tell me specifically what ports where being changed? Also is it possible you could have had a network interruption on your machine during this time? If access to the switch from the UI (on the computer that has the switch opened in the browser) was lost and didn't come back in time to catch the reversion it may have caused this. Either way, more details will be helpful.

jg0007
Member
 
Posts: 82
Joined: Wed Jan 20, 2016 2:07 am
Has thanked: 0 time
Been thanked: 7 times

Re: There is no access to the Netonix Administration, it doe

Mon Jul 22, 2019 12:02 pm

The changes made were the following

Note Both link 1 and link 2 have 10% communication

Enable LAN to port 2

Disable the LAN in Port 1

Added a vLAN look PHOTO


After these changes, the team lost communication and did not return to the previous configuration


Even if you had some momentary error in the order applying the changes you should have returned to the previous configuration before the changes
Attachments
netonix VLAN .jpg
netonix.jpg

User avatar
Stephen
Employee
Employee
 
Posts: 1034
Joined: Sun Dec 24, 2017 8:56 pm
Has thanked: 85 times
Been thanked: 182 times

Re: There is no access to the Netonix Administration, it doe

Mon Jul 22, 2019 12:15 pm

OK so it looks like there are no sfp ports plugged in, and port 4 is disabled. So you only have access to the management vlan via port 1.

When you say
"Disable the LAN in Port 1"

Do you mean you disabled port 1?

Next
Return to General Discussion

Who is online

Users browsing this forum: No registered users and 91 guests