Netonix Forums

Received a customer call about internet dropping frequently. Traced it back to the MINI switch that feeds that POP.
I have an email into the home owner where the MINI switch is at, but I've known them for years and doubt they are unplugging anything.

Is the MINI having issues? Is it too hot? What things can I look for?

http://pasteboard.co/28ETRnJG.png

Nope, never heard of one rebooting.

I would look for a power supply issue, what are you using to power it.

A bad crimp end if powering via POE IN on port 1.

If one pin is not getting good a connection on one of the pins and it gets starved for power.

Too HOT???? Not even close to a heat issue from your screen shot.

Although I would upgrade the firmware while your there NOT that that is your issue just a reminder to keep your firmware upgraded.

If you are powering it with a POE adapter that is just a standard 48V POE adapter only supplying power on 4 wires (2 pair) it would not supply enough power and it would reboot when the 2 devices tried to transmit at the same time.

I'm using a UBNT AF poe brick to power it. After I made the post above I did update firmware for the hell of it.

I'll keep an eye on it and report back. It goes out and comes back so quick my paging system doesn't even notify me of an outage, but customers that use the internet every second of the day are sure to let me hear about it. ;)

Thanks

The firmware would not cause this as there was no bugs that caused rebooting.

My guess is a power issue possibly from a bad crimp.

Can you do a cable diagnostics on port 1 and post the screen shot here and also tell me what is plugged into port 1 beyond the POE adapter?

Ran the test a few different times, mixed results.

Do you have an Ethernet Surge protector on this cable, they can mess up this test?

Nope, just right into an AF PoE. All the local customer has is a TP Link router plugged into the LAN side of the PoE brick.

Not sure what to tell you then?

If you have spare switch you could swap it out and if it still reboots you know it is NOT the switch then there must be something wrong with POE brick, cabling, or the homeowners power is blinking????

I'll try new ends tomorrow. After that I'll try a spare MINI I have layin around. Thanks