Netonix Forums

Hello,

Been trying to contact someone at Netonix, but im not getting any replys by email.
This is regarding an RMA.

Chris, who handles our RMA's, has been taking a long deserved semi-vacation for the last couple of months to do some
major renovations on his house. It turned out to be a massive fix it before it breaks project, so his focus when
he comes into work when he gets a chance during the week has been on production, not RMA's.
He plans on hitting the RMA's again by months end.

3 moths wait, with no response is not what i would expect from RMA, but at least now I know.
Thanks

ya, sorry, we are revamping how we do RMA's, and expect the process to get a heck of a lot faster going forward.

any help on my RMA please? RMA
3888 it was delivered to you guys in October of last year

Dave wrote:Chris, who handles our RMA's, has been taking a long deserved semi-vacation for the last couple of months to do some
major renovations on his house. It turned out to be a massive fix it before it breaks project, so his focus when
he comes into work when he gets a chance during the week has been on production, not RMA's.
He plans on hitting the RMA's again by months end.

Hi Dave, should I just forget about the switch?
4 months now, still no response from anybody.

Regards, Pavel

they have started (slowly) to work on RMA's, as we are slowly catching up on disty orders....I will mention your RMA number to techs.

Mines has been there since October of last year RMA 3888

that one was done yesterday I believe, Ian will reach out to you.

thank god, its been forever i have not received a email yet,. i also initiated a RMA in November but never got a email