We are getting an alert from a particular switch saying:
Fan 1 is failing
Do we get a replacement fan somehow? Seems like installing it would void the warranty.
We have probably 50 switches in service and this is the only one we have seen this alert on.
Its a DC 12 port, in a very cold environment at about 9000 feet elevation.
Just wondering....
Fan 1 is failing
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SLIutah - Member
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Re: Fan 1 is failing
I'm having this same exact issue on just one switch. It's a WS-12-250-AC. It's been sending me the same alert for the past few weeks every once in a while. the average temp of the CPU seems to fine though...hovering around 50C. Board right around 37-40C. It's in a nema box in 14F temps. The fan keeps shutting off every once in a while despite the temp not going down at all.
If this does need a replacement, do you have a way I can get a replacement and then ship the broken one back?
If this does need a replacement, do you have a way I can get a replacement and then ship the broken one back?
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sirhc - Employee
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Re: Fan 1 is failing
Please upgrade them to firmware v1.3.9rc8 and see if the error stops and let me know.
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SLIutah - Member
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Re: Fan 1 is failing
sirhc wrote:Please upgrade them to firmware v1.3.9rc8 and see if the error stops and let me know.
It's an RC, is it stable? My switch with the issue is my largest and busiest POP.
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sirhc - Employee
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Re: Fan 1 is failing
SLIutah wrote:sirhc wrote:Please upgrade them to firmware v1.3.9rc8 and see if the error stops and let me know.
It's an RC, is it stable? My switch with the issue is my largest and busiest POP.
Yes, I am running it on all my towers.
What version are you currently running?
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SLIutah - Member
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Re: Fan 1 is failing
sirhc wrote:SLIutah wrote:sirhc wrote:Please upgrade them to firmware v1.3.9rc8 and see if the error stops and let me know.
It's an RC, is it stable? My switch with the issue is my largest and busiest POP.
Yes, I am running it on all my towers.
What version are you currently running?
1.3.2
I have most of my other switches on 1.3.8, but this one being my busiest I haven't felt the need to upgrade yet. All of my other upgrades have caused a brief outage when I upgraded them. I'll put in for the change control tonight and get this one upgraded by next week. Hopefully this is a benign error and this will resolve the issue. I'll report back. Thanks
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sirhc - Employee
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Re: Fan 1 is failing
v1.3.8 - FIXES
- Select all ports and add POE did not work correctly
- Port 1 Enables itself on reboot if disabled
- UI formatting Bugs
- Changed PoE Smart to now only check for "cross-shorts"
- Change voltage calculations to use 1 decimal point of precision
- Fan failure detection changes
- Better I2C error handling, primarily helps DC switches but better for all- Fixes for DC switches Power Tab conditions
Now it does not say in the release notes but there was some additional "false" fan alert fixes in v1.3.9rc8
- Select all ports and add POE did not work correctly
- Port 1 Enables itself on reboot if disabled
- UI formatting Bugs
- Changed PoE Smart to now only check for "cross-shorts"
- Change voltage calculations to use 1 decimal point of precision
- Fan failure detection changes
- Better I2C error handling, primarily helps DC switches but better for all- Fixes for DC switches Power Tab conditions
Now it does not say in the release notes but there was some additional "false" fan alert fixes in v1.3.9rc8
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
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Jknight - Member
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Re: Fan 1 is failing
We'll not be attempting this until Summer. There is something like 15 feet of snow up near there :)
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