WS-24-400B Unresponsive

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ftips
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WS-24-400B Unresponsive

Fri Jan 15, 2016 3:19 pm

Just opened brand new 24 port 400 b - Web interface is very sluggish - upgraded to latest firmware. no help. also cannot connect via web interface to any other device on switch. Can ping devices from command line fine. SSH works into switch. powered off switch and back on and it lost it's poe settings. Everything is default config

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sirhc
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Re: WS-24-400B Unresponsive

Fri Jan 15, 2016 3:25 pm

Do you have TeamViewer version 11

PM me your cell number
I will call you then connect to your computer via Team Viewer 11

Have the switch connected directly to your computer
Preferably also have a serial cable connected to the console port of the switch with a terminal emulator such as Putty so I can console into it.
You need a NULL Modem serial cable
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sirhc
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Re: WS-24-400B Unresponsive

Fri Jan 15, 2016 3:27 pm

Better yet I just sent you my cell via PM

Once you have the above setup feel free to call me when ready.
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adairw
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Re: WS-24-400B Unresponsive

Fri Jan 15, 2016 10:30 pm

With well over 20 wisp switches deployed and never a problem. I'm very curious to hear the outcome of this.
Almost seems like it would have to be computer/browser related.

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