Status Page Weirdness

DOWNLOAD THE LATEST FIRMWARE HERE
User avatar
adairw
Associate
Associate
 
Posts: 465
Joined: Wed Nov 05, 2014 11:47 pm
Location: Amarillo, TX
Has thanked: 98 times
Been thanked: 132 times

Re: Status Page Weirdness

Wed Nov 12, 2014 11:22 am

Makes sense to me now. I am about to head up to the data center and will pull the SFP and see if things return to normal. I bet they do.

User avatar
sirhc
Employee
Employee
 
Posts: 7415
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: Status Page Weirdness

Wed Nov 12, 2014 11:36 am

We are looking into this further to see if there is anything we can do in software to correct this issue.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
sirhc
Employee
Employee
 
Posts: 7415
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: Status Page Weirdness

Wed Nov 12, 2014 12:35 pm

OK this is NOT the fault of the SFP module but rather our fault, we did not do enough homework on this.

So normally SFP modules use address 50 on the I2C bus to report the module manufacturer and media type but some fiber modules also use address 51 for DOM (Digital Optical Monitoring) or DDM (Digital Diagnostic Monitoring).

If your fiber module supports DOM or DDM then it will interfere with our current and voltage sensor readings.

We are making a change to the boards in production now and future production runs to move this communications address from 51 to 52 and we are looking to see if there is anything we can do in software to disable the SFP DOM / DDM on address 51 for the several hundred boards already made and out there.

I am sorry, we made a mistake.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
Dave
Employee
Employee
 
Posts: 726
Joined: Tue Apr 08, 2014 6:28 pm
Has thanked: 1 time
Been thanked: 158 times

Re: Status Page Weirdness

Wed Nov 12, 2014 12:39 pm

rats, in this case the "WE" is Dave, future boards will have a work around that will cover any SFP address should SFP manufacturers add more I2C address for further use in the future...again this only affects the dual stack SFP modules (12 port 13/14 & 24 port 25/26)

User avatar
adairw
Associate
Associate
 
Posts: 465
Joined: Wed Nov 05, 2014 11:47 pm
Location: Amarillo, TX
Has thanked: 98 times
Been thanked: 132 times

Re: Status Page Weirdness

Wed Nov 12, 2014 12:47 pm

Cool. Looks like we are all learning here.
I did remove the SFP and the switch started behaving normally.

My only other concern is that the SFP module didn't work. The Tik never saw it linked up like the WS did. The Tik did know that the SFP was installed, just no link.

User avatar
sirhc
Employee
Employee
 
Posts: 7415
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: Status Page Weirdness

Wed Nov 12, 2014 1:00 pm

I do not remember are you using firmware v1.0.4 ?

If not you should upgrade as we had a fix where we are not setting the MTU properly on the SFP ports not that this is necessarily your issue.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
adairw
Associate
Associate
 
Posts: 465
Joined: Wed Nov 05, 2014 11:47 pm
Location: Amarillo, TX
Has thanked: 98 times
Been thanked: 132 times

Re: Status Page Weirdness

Wed Nov 12, 2014 1:06 pm

I'm on 1.0.4

User avatar
josh
Associate
Associate
 
Posts: 109
Joined: Thu Apr 17, 2014 9:29 pm
Location: USA
Has thanked: 69 times
Been thanked: 31 times

Re: Status Page Weirdness

Wed Nov 12, 2014 4:11 pm

Dave wrote:rats, in this case the "WE" is Dave, future boards will have a work around that will cover any SFP address should SFP manufacturers add more I2C address for further use in the future...again this only affects the dual stack SFP modules (12 port 13/14 & 24 port 25/26)


Did a manufacturer just admit they were wrong about something, apologize, and then promise a fix?

I think my brain just exploded.

Is this the apocalypse?

People rising from the grave...

cats and dogs living together...

mass hysteria!

User avatar
adairw
Associate
Associate
 
Posts: 465
Joined: Wed Nov 05, 2014 11:47 pm
Location: Amarillo, TX
Has thanked: 98 times
Been thanked: 132 times

Re: Status Page Weirdness

Wed Nov 12, 2014 4:50 pm

I posted this over in my SFP thread also:
Just tested a Maxx wave MW-LX-SM-US and a Mikrotik S-31DLC20D in the WS and both of them caused the switch to display the wattages as 0 and sometimes negative numbers.
Unfortunately I don't have a SM LC to LC patch cable to see if these will link up or not.

User avatar
sirhc
Employee
Employee
 
Posts: 7415
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: Status Page Weirdness

Wed Nov 12, 2014 5:14 pm

More than likely because they support DOM or DDM as mentioned above, we are correcting this on the next board rev currently in production to support those SFP modules.

Pretty much any Cisco compatible FIBER SFP module we have tested here at my WISP that does not support DDM or DOM seems to work fine.

For now you just have to use Cisco compatible SFP modules that do not support DDM or DOM.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

PreviousNext
Return to Hardware and software issues

Who is online

Users browsing this forum: Google [Bot] and 35 guests