Cannot access WUI after trying to backup config
-
agentsam - Member
- Posts: 11
- Joined: Tue Nov 03, 2015 2:14 pm
- Has thanked: 0 time
- Been thanked: 0 time
Cannot access WUI after trying to backup config
On latest general release code. Remote location so do not have physical access; tried to download config to backup and it never really did anything after selecting this option, just sat there waiting/sending command. Waited 45 minutes and then tried to close the tab and re-open but now I get blank "I'm busy" type page; using a different browser I get as far as certificate warning and then it just spins the wheel. What are my options, both in terms of getting this accessible again and also backing up the config?
-
sirhc - Employee
- Posts: 7416
- Joined: Tue Apr 08, 2014 3:48 pm
- Location: Lancaster, PA
- Has thanked: 1608 times
- Been thanked: 1325 times
Re: Cannot access WUI after trying to backup config
Can you SSH into the switch?
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
-
agentsam - Member
- Posts: 11
- Joined: Tue Nov 03, 2015 2:14 pm
- Has thanked: 0 time
- Been thanked: 0 time
Re: Cannot access WUI after trying to backup config
Yes, and tried reload cold to no avail.
-
agentsam - Member
- Posts: 11
- Joined: Tue Nov 03, 2015 2:14 pm
- Has thanked: 0 time
- Been thanked: 0 time
Re: Cannot access WUI after trying to backup config
I also tried config -> https-server allow-http and set port, and cannot access via http either.
-
sirhc - Employee
- Posts: 7416
- Joined: Tue Apr 08, 2014 3:48 pm
- Location: Lancaster, PA
- Has thanked: 1608 times
- Been thanked: 1325 times
Re: Cannot access WUI after trying to backup config
Drop to linux command line and try "reboot -f"
My guess is possibly your SMTP is configured wrong?
My guess is possibly your SMTP is configured wrong?
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
-
agentsam - Member
- Posts: 11
- Joined: Tue Nov 03, 2015 2:14 pm
- Has thanked: 0 time
- Been thanked: 0 time
Re: Cannot access WUI after trying to backup config
Netonix never came back online after reboot -f; all of our ptp sites are now down.
-
sirhc - Employee
- Posts: 7416
- Joined: Tue Apr 08, 2014 3:48 pm
- Location: Lancaster, PA
- Has thanked: 1608 times
- Been thanked: 1325 times
Re: Cannot access WUI after trying to backup config
I am sorry, I do not know what the issue is.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
-
agentsam - Member
- Posts: 11
- Joined: Tue Nov 03, 2015 2:14 pm
- Has thanked: 0 time
- Been thanked: 0 time
Re: Cannot access WUI after trying to backup config
Should I take that as an end-of-support statement, or should I be able to continue to investigate with you once I get a local tech there?
-
agentsam - Member
- Posts: 11
- Joined: Tue Nov 03, 2015 2:14 pm
- Has thanked: 0 time
- Been thanked: 0 time
Re: Cannot access WUI after trying to backup config
It would appear that after reboot, the switch did not power back up Port 1, the poe port for our AirFiber24; is this expected?
This is why I couldn't access, as my link to the device was down.
This is why I couldn't access, as my link to the device was down.
-
sirhc - Employee
- Posts: 7416
- Joined: Tue Apr 08, 2014 3:48 pm
- Location: Lancaster, PA
- Has thanked: 1608 times
- Been thanked: 1325 times
Re: Cannot access WUI after trying to backup config
agentsam wrote:Should I take that as an end-of-support statement, or should I be able to continue to investigate with you once I get a local tech there?
We NEVER leave you hanging....we may sometimes forget about you if we are busy but nothing that a smack upside our head will not fix!
There was a firmware fix that would cause a port to do what your describing.
What firmware version were you coming from?
Remember the upgrade and reboot process is handled by the previous version not the new version.
Also what is port 1 reporting as the current draw?
If the port current sensors are damaged and the port is reporting 0 watts the switch will turn the POE OFF on reboot as it thinks POE is not needed.
We removed this little feature in v1.4.3rc4
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Who is online
Users browsing this forum: No registered users and 72 guests