v1.4.5rcX Bug Reports and Comments

[Fisher]

But there should be no way that the voltage fluctuation would cause traffic not to pass other than the unit is rebooting.

This is exactly what I'm seeing with my 6 port mini. The switch experiences voltage fluctuations and sometimes will reboot. At first I thought it was an issue of just not passing traffic. But after looking closer I saw the switch had rebooted as well as all of the radios powered by the switch. I will be sending in the mini for RMA after I get my 8 port back from RMA

[dustinhinkel]

Purchased 8 ws8-150-AC. All had 1.4.2 firmware upon installation. All were populated with 6 ports 24v poe and one uplink to another netonix switch. All had voltage fluctuations and stopped forwarding traffic/flapping ports at some point. Upgraded to 1.4.5rc2, this helped but did not fix the issue. Had to remove and put in tough switches. 12 port netonix in the same environment are working fine. Is there another fix planned for this going forward?

We did have some (less than 1%) WS-6-MINI and WS-8-150-XX units that went out with defective CAPs but the estimated # of units affected by this is less than 1% of that production batch so it seems very odd that you would have EIGHT of them but I suppose it is possible if you have terrible luck?

Anyway simply RMA them and we replace the defective CAPs and will send them back to you ASAP.

Please follow the RMA instructions located here: http://forum.netonix.com/viewtopic.php?f=6&t=1259

All WS-6 and WS-8 switches with a Manufactured date of 9/7/2016 or newer have had the CAPs replaced, any unit older than that have had a 1% or less chance that their CAPs are defective.

But the symptoms of the unit having defective CAPs is that the voltages (3.3/24/48) on the device status Tab will fluctuate with anywhere from 4 or more Ethernet links active and on an even rarer instance this voltage 3.3V fluctuation can be just enough that the unit will reboot. The 24V and 48V are not really fluctuating but since those readings use the 3.3V reading as a baseline they also falsely report an exaggerated fluctuation.

The reason we missed this during testing is we do test each port one by one to achieve a 1G connection before we serialize the unit but not all ports are active at the same time and for this to show up 4 or more ports need to be active.

But there should be no way that the voltage fluctuation would cause traffic not to pass other than the unit is rebooting.

Is there a way I can tell what the manufacture date is before starting the rma process?

[sirhc]

It was on the box label the switch came in.

We have a data base that tells us the date, board SN, power supply serial number, and who built , tested, and boxed the unit but this is not available to you (yet) sorry. Someday we plan to make a web portal you can get this info from.

But regardless of the switch being in period or not it is always worth repairing and the cost to repair is most often less than half of the cost of a new one and the way we repair them is put a new board in the chassis so it is basically a new unit.

Also the majority of units RMA'd are damaged not failure with visible damage to components on the board which is not covered under warranty.

Our RMA ratio is running about 1.5% and of that 1.5% 80%+/- are damaged units with obvious visible damage to the board which most times we send you pictures of the board and you get the old board returned with the repaired unit.

The most common damage being from ground current as the operator is not bonding electrical service ground to tower ground or say connecting 2 switches in 2 different locations on 2 different panels via copper creating a ground bond through the Ethernet Cables.

Then I would say water damage is second highest cause.

Then power supply failures which is covered under warranty unless they are blown up which has only been seen once or twice.

Now this recent defective CAP issues effecting the WS-6-MINI and WS-8-150-XX models is excluded from the above numbers and is covered under warranty as a free repair and we simply remove the CAPs and replace them and send back. Symptoms voltage fluctuations and in rare instances rebooting can occur. The percentage of the units afflicted with this is less than 1% and most units can be fixed by upgrading to the latest v1.4.5rcX firmware as we can correct the issue to a limited extend in software. This issues has been corrected on all units being built as of 9/7/2016

[cbl]

I have 1.4.5rc4 on a WS-12-250-AC. Display is all jacked up when viewing it mobile on my iPhone on safari. 1.4.2 from the same device/browser works fine.

[IntL-Daniel]

I have the same experience...useles on any mobile browser on Android.

[robuster]

Same issue with the iPhone as listed above.

[wisphopefull]

Installed a brand new WS-8-150-AC this week that had never connected to another switch/device - just an AGW-Pro powered by the switch and a Chromebox.
This morning the 48V & 24V were bouncing around.

Upgraded to v1.4.5rc2 and the fluctuations have disappeared, will continue to monitor.

How has your switch been since?

[jakematic]

Installed a brand new WS-8-150-AC this week that had never connected to another switch/device - just an AGW-Pro powered by the switch and a Chromebox.
This morning the 48V & 24V were bouncing around.

Upgraded to v1.4.5rc2 and the fluctuations have disappeared, will continue to monitor.

How has your switch been since?

It's showing uptime of 24 days and 17 hours on 1.4.5rc2, and I haven't seen it fluctuate since.
Voltages aren't as stable as the WS-12's, but only 0.2 swing once in a while.

I've since added another device bringing it to 3 (2 POE, 1 not)

[sirhc]

FIXED[b]/CHANGED[/b]
- Fixed voltage fluctuation that affected a small percentage of WS-6-MINI, WS-8-150-AC, WS-8-150-DC - rc1
- Updated SSH daemon to get more modern key exchange algorithm - rc1
- Watchdog no longer checks for link on port to be bounced - rc1
- Ignore the SFP ports when checking Priority values - rc4
- Changed throttle limits between switch core and CPU - rc4
- Fixed web UI login only using the first 8 characters of the password - rc4
- Removed Address from MODBUS configuration - rc4
- Fixed reset button on WS-6-MINI broken since v1.4.1 - rc6

ENHANCEMENTS
- Added option to bounce link instead of POE for watchdog rules - rc1
- Added support for 1000BASE-BX SFP modules (including Fiberstore SFP-GE-BX) - rc2
- Added ability to configure QoS based on packet headers (MAC, IP, TCP ports, etc) - rc6
- Added support for Mikrotik S-RJ01 SFP module - rc6
- Show the SFP model number in UI - rc6

KNOWN ISSUES
- Some language templates need help - please contact us to help - rc1
- UI broken on mobile devices - will be fixed in rc7

Released 10/18/2016 - rc6
Released 10/10/2016 - rc4
Released 9/21/2016 - rc2
Released 9/19/2016 - rc1

[mike99]

- Added ability to configure QoS based on packet headers (MAC, IP, TCP ports, etc) - rc6

Nice, I will try it.