Ports 1-12 Down

[nelson05]

Have a WS-24-400A Rev D that was humming along for the better part of a year and all of the sudden have lost Ports 1-12. Power cycled, Upgraded to latest firmware, Reset to Defaults, etc. to not avail.

In the status screen I have a message under the Thermal section that PHY Temp (Ports 1-12) is an Error rather than a graph with a temperature value. This is the case for all ports for 1-12, whether powered or not. Turned of PS as well to no effect. What is strange is this is powering three WS-6-Minis and on two of the ports (Port 2 Port 3), the switch appears to say the link to those switches is coming up though is limited to 100 megs even when I have disabled power to the port. Port 1, which also as a mini does not appear to even attempt to link at 100 megs though in physically looking at the switch, it is the only one with a flashing red light indicating 48VH.

Any ideas? Can this be repaired? MAC is: ec:13:b3:01:1d:74


Thanks.

[sirhc]

I would RMA it, you can find instructions here: viewtopic.php?f=6&t=1259

Yes any switch can be repaired even if it is out of warranty

[nelson05]

Thanks for the quick response. In reviewing my records, it looks like the switch is actually in warranty thankfully. Submitted RMA e-mail today.

Thanks again and Merry Christmas.