1.4.8 upgrade, now overheating, voltage says 255volts

DOWNLOAD THE LATEST FIRMWARE HERE
User avatar
tcknudson
Member
 
Posts: 61
Joined: Fri Oct 30, 2015 6:43 am
Location: Henderson, NV
Has thanked: 4 times
Been thanked: 22 times

1.4.8 upgrade, now overheating, voltage says 255volts

Thu Nov 30, 2017 8:45 pm

Solar monitor on site shows voltage is not 255 volts but 25.8, perfect at sundown,

solar monitor on site.JPG
real hot.JPG
overvoltage.JPG

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Thu Nov 30, 2017 11:41 pm

Sometimes on a reboot the I2C communications gets messed up.

Try a reboot and if no love then a power cycle and if still no love pull from service then factory default and if still no love then RMA

My guess is a reboot will fix it.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
tcknudson
Member
 
Posts: 61
Joined: Fri Oct 30, 2015 6:43 am
Location: Henderson, NV
Has thanked: 4 times
Been thanked: 22 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Fri Dec 01, 2017 12:55 am

last after reboot.JPG
I rebooted it, came up and stopped rebooting based on overheating,
decided to leave it till I could drive up on the hill tomorrow and try and swap or reboot with new unit onsite.
49 volt stopped reporting after reboot,
all power supply lines say error,
but still running, hopefully till I can get to it in the AM,

Middle picture was before reboot showing 49 volt, Upper right,
bottom picture was after reboot, not showing empty field where 49 volts was,

User avatar
tcknudson
Member
 
Posts: 61
Joined: Fri Oct 30, 2015 6:43 am
Location: Henderson, NV
Has thanked: 4 times
Been thanked: 22 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Fri Dec 01, 2017 10:34 am

13 hours-showing change.JPG
Went to check configuration before driving to site, says is perfect where we have done nothing,
uptime shows 13 hours, all fields show fine,

looks to have fixed itself around midnight based on change in input voltage

13 hours.JPG

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Fri Dec 01, 2017 10:41 am

Looks like the I2C communications between the power supply and switch corrected itself.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
tcknudson
Member
 
Posts: 61
Joined: Fri Oct 30, 2015 6:43 am
Location: Henderson, NV
Has thanked: 4 times
Been thanked: 22 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Fri Dec 01, 2017 11:05 am

the real issue was that it was shutting down transmitters and then backhaul feed due to temperature,
Maybe could put in code not to reboot if over 500 degrees (an obvious error),
where it was remote we could not get to it to reboot it but had to wait for it to cycle,

User avatar
tcknudson
Member
 
Posts: 61
Joined: Fri Oct 30, 2015 6:43 am
Location: Henderson, NV
Has thanked: 4 times
Been thanked: 22 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Tue Dec 12, 2017 12:35 pm

During that time

netonix errrors.JPG

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Tue Dec 12, 2017 1:38 pm

Yea, I2C communication got messed up.

Can happen sometimes in rare situations.

Could be a fluke
Could be a hardware issues

You will simply have to watch if it happens again and if it does swap the unit out and RMA it.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Tue Dec 12, 2017 1:46 pm

Also note that you are running an OLDER unit here that has known issues with radio transmission sites.

Switch board Rev E and Power Supply Rev A

So if this is a transmissions site or near a radio transmitter site maybe swap this unit out with a newer version and use this version in another location.

Date of MFG: 01-19-2016
Tester: Eric
Model: WS-12-250-DC
MAC: EC13B2812F5C
Board S/N: 144952-0855
Board S/N: 145984-0519
Board: RevE
Firmware versions: v1.3.8

viewtopic.php?f=17&t=1811&p=13596&hilit=+FM+tower+rev#p13596
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
tcknudson
Member
 
Posts: 61
Joined: Fri Oct 30, 2015 6:43 am
Location: Henderson, NV
Has thanked: 4 times
Been thanked: 22 times

Re: 1.4.8 upgrade, now overheating, voltage says 255volts

Wed Dec 13, 2017 2:12 pm

It is 5 miles away from anything electronic in it's nature, Pristine wilderness

Next
Return to Hardware and software issues

Who is online

Users browsing this forum: No registered users and 52 guests