WS-26-500-DC intermittent power issues??

[David Lee]

Julian-
Unfortunately I don't have those logs. We are in process of building that capability into our server.
david

[sirhc]

And this switch is hook DIRECTLY to the battery bank?
Describe in detail how the switch is powered, and what charges the batteries.

[David Lee]

Attached are the screen shots of the Power tab.
As far as how the battery system is configured-
3 X 12VDC batteries in series charged by the Minn Kota charger you recommended. POE Switch is not attached directly to the charger but on a side post on the batteries.
Again, the pictures are of a device that was upgraded this morning. The other switch is not powered up in the system (setting on my desk) since I had to replace it to keep customers up.
david

[sirhc]

OK when the switch reboots again post the system log please.

[intellipop]

I think were seeing this same issue, so far on most of the switches we have deployed out of our original 6 ordered I believe 4 have this issue. We have one in our office on a power supply, we have one on a AC site with the same Minn Kota
charger and it connected to the battery bank (48 volt), we have one at a solar site (24 volt), we have one on a power supply in the field, and one on the shelf we haven't powered up yet.

At the same time we have two deployed that are not rebooting, and they seem to be on older firmware 1.4.7.

Mat

[Julian]

very interested in system logs post-reboot, if available, I believe it'll be pretty helpful.

[intellipop]

Dec 31 19:00:06 netonix: 1.4.8 on WS-26-500-DC
Dec 31 19:00:11 system: Setting MAC address from flash configuration: EC:13:B2:06:xx:xx
Dec 31 19:00:14 admin: adding lan (eth0) to firewall zone lan
Dec 31 19:00:15 admin: Unable to query power supply
Dec 31 19:00:26 STP: set port 1 to discarding
Dec 31 19:00:26 STP: set port 7 to discarding
Dec 31 19:00:26 STP: set port 8 to discarding
Dec 31 19:00:26 STP: set port 9 to discarding
Dec 31 19:00:26 STP: set port 10 to discarding
Dec 31 19:00:26 STP: set port 11 to discarding
Dec 31 19:00:26 STP: set port 12 to discarding
Dec 31 19:00:26 STP: set port 13 to discarding
Dec 31 19:00:27 STP: MSTI0: New root on port 1, root path cost is 40000
Dec 31 19:00:27 STP: set port 1 to learning
Dec 31 19:00:27 STP: set port 1 to forwarding
Dec 31 19:00:29 STP: set port 13 to learning
Dec 31 19:00:29 STP: set port 13 to forwarding
Dec 31 19:00:29 STP: set port 12 to learning
Dec 31 19:00:29 STP: set port 12 to forwarding
Dec 31 19:00:29 STP: set port 11 to learning
Dec 31 19:00:29 STP: set port 11 to forwarding
Dec 31 19:00:29 STP: set port 10 to learning
Dec 31 19:00:29 STP: set port 10 to forwarding
Dec 31 19:00:29 STP: set port 9 to learning
Dec 31 19:00:29 STP: set port 9 to forwarding
Dec 31 19:00:29 STP: set port 8 to learning
Dec 31 19:00:29 STP: set port 8 to forwarding
Dec 31 19:00:29 STP: set port 7 to learning
Dec 31 19:00:29 STP: set port 7 to forwarding
Dec 31 19:00:47 UI: i2c error setting 0x47 12 110
Dec 31 19:01:08 UI: i2c error setting 0x47 14 122
Dec 31 19:01:13 switch[956]: Detected cold boot
Dec 31 19:01:15 Port: link state changed to 'down' on port 1
Dec 31 19:01:15 STP: set port 1 to discarding
Dec 31 19:01:15 Port: link state changed to 'down' on port 12
Dec 31 19:01:15 STP: set port 12 to discarding
Dec 31 19:01:15 Port: link state changed to 'down' on port 7
Dec 31 19:01:15 STP: set port 7 to discarding
Dec 31 19:01:15 Port: link state changed to 'down' on port 8
Dec 31 19:01:15 STP: set port 8 to discarding
Dec 31 19:01:15 Port: link state changed to 'down' on port 9
Dec 31 19:01:15 STP: set port 9 to discarding
Dec 31 19:01:15 switch[956]: PoE enabled on port 1, PoE Smart is starting cable check
Dec 31 19:01:15 Port: link state changed to 'down' on port 10
Dec 31 19:01:15 STP: set port 10 to discarding
Dec 31 19:01:15 switch[956]: PoE enabled on port 7, PoE Smart is starting cable check
Dec 31 19:01:15 Port: link state changed to 'down' on port 11
Dec 31 19:01:15 STP: set port 11 to discarding
Dec 31 19:01:15 switch[956]: PoE enabled on port 8, PoE Smart is starting cable check
Dec 31 19:01:15 Port: link state changed to 'down' on port 13
Dec 31 19:01:15 STP: set port 13 to discarding
Dec 31 19:01:16 switch[956]: PoE enabled on port 9, PoE Smart is starting cable check
Dec 31 19:01:16 switch[956]: PoE enabled on port 10, PoE Smart is starting cable check
Dec 31 19:01:16 switch[956]: PoE enabled on port 11, PoE Smart is starting cable check
Dec 31 19:01:16 switch[956]: PoE enabled on port 12, PoE Smart is starting cable check
Dec 31 19:01:16 switch[956]: PoE enabled on port 13, PoE Smart is starting cable check
Dec 31 19:01:17 switch[955]: retrying i2c link to power supply
Dec 31 19:01:20 switch[956]: Port 1 cable check results: Open, Open, Open, Open
Dec 31 19:01:20 switch[956]: Port 1 passed PoE Smart cable check, turning on power
Dec 31 19:01:20 switch[955]: retrying i2c link to power supply
Dec 31 19:01:20 switch[956]: Port 7 cable check results: Open, Open, Open, Open
Dec 31 19:01:20 switch[956]: Port 7 passed PoE Smart cable check, turning on power
Dec 31 19:01:20 switch[956]: Port 8 cable check results: Open, Open, Open, Open
Dec 31 19:01:20 switch[956]: Port 8 passed PoE Smart cable check, turning on power
Dec 31 19:01:20 switch[956]: Port 9 cable check results: Open, Open, Open, Open
Dec 31 19:01:20 switch[956]: Port 9 passed PoE Smart cable check, turning on power
Dec 31 19:01:21 switch[956]: Port 10 cable check results: Open, Open, Open, Open
Dec 31 19:01:21 switch[956]: Port 10 passed PoE Smart cable check, turning on power
Dec 31 19:01:21 switch[956]: Port 11 cable check results: Open, Open, Open, Open
Dec 31 19:01:21 switch[956]: Port 11 passed PoE Smart cable check, turning on power
Dec 31 19:01:21 switch[956]: Port 12 cable check results: Open, Open, Open, Open
Dec 31 19:01:21 switch[956]: Port 12 passed PoE Smart cable check, turning on power
Dec 31 19:01:21 switch[956]: Port 13 cable check results: Open, Open, Open, Open
Dec 31 19:01:21 switch[956]: Port 13 passed PoE Smart cable check, turning on power
Dec 31 19:01:23 switch[955]: retrying i2c link to power supply
Dec 31 19:01:23 switch[955]: i2c link down to power supply (0)
Dec 31 19:01:23 switch[955]: i2c link up to power supply (1)
Dec 31 19:01:24 Port: link state changed to 'up' (1G) on port 8
Dec 31 19:01:24 STP: set port 8 to discarding
Dec 31 19:01:24 Port: link state changed to 'up' (1G) on port 7
Dec 31 19:01:24 STP: set port 7 to discarding
Dec 31 19:01:24 Port: link state changed to 'up' (1G) on port 9
Dec 31 19:01:24 STP: set port 9 to discarding
Dec 31 19:01:25 Port: link state changed to 'up' (1G) on port 11
Dec 31 19:01:25 STP: set port 11 to discarding
Dec 31 19:01:25 Port: link state changed to 'up' (1G) on port 10
Dec 31 19:01:25 STP: set port 10 to discarding
Dec 31 19:01:26 Port: link state changed to 'up' (1G) on port 13
Dec 31 19:01:26 STP: set port 13 to discarding
Dec 31 19:01:26 Port: link state changed to 'up' (1G) on port 12
Dec 31 19:01:26 STP: set port 12 to discarding
Dec 31 19:01:28 Port: link state changed to 'down' on port 9
Dec 31 19:01:28 STP: set port 7 to learning
Dec 31 19:01:28 Port: link state changed to 'down' on port 8
Dec 31 19:01:28 STP: set port 7 to forwarding
Dec 31 19:01:28 STP: set port 8 to learning
Dec 31 19:01:28 STP: set port 8 to forwarding
Dec 31 19:01:28 STP: set port 8 to discarding
Dec 31 19:01:28 Port: link state changed to 'down' on port 10
Dec 31 19:01:28 Port: link state changed to 'down' on port 11
Dec 31 19:01:29 Port: link state changed to 'down' on port 12
Dec 31 19:01:29 STP: set port 13 to learning
Dec 31 19:01:29 STP: set port 13 to forwarding
Dec 31 19:01:41 Port: link state changed to 'up' (1G) on port 8
Dec 31 19:01:41 STP: set port 8 to discarding
Dec 31 19:01:43 STP: set port 8 to learning
Dec 31 19:01:43 STP: set port 8 to forwarding
Dec 31 19:01:44 Port: link state changed to 'up' (1G) on port 11
Dec 31 19:01:44 STP: set port 11 to discarding
Dec 31 19:01:45 Port: link state changed to 'up' (1G) on port 12
Dec 31 19:01:46 STP: set port 12 to discarding
Dec 31 19:01:46 Port: link state changed to 'down' on port 7
Dec 31 19:01:46 STP: set port 7 to discarding
Dec 31 19:01:46 STP: set port 11 to learning
Dec 31 19:01:46 STP: set port 11 to forwarding
Dec 31 19:01:46 Port: link state changed to 'down' on port 13
Dec 31 19:01:46 STP: set port 13 to discarding
Dec 31 19:01:47 Port: link state changed to 'up' (1G) on port 7
Dec 31 19:01:47 STP: set port 7 to discarding
Dec 31 19:01:48 STP: set port 12 to learning
Dec 31 19:01:48 STP: set port 12 to forwarding
Dec 31 19:01:49 Port: link state changed to 'up' (1G) on port 13
Dec 31 19:01:49 STP: set port 13 to discarding
Dec 31 19:01:49 Port: link state changed to 'up' (1G) on port 9
Dec 31 19:01:49 STP: set port 9 to discarding
Dec 31 19:01:50 STP: set port 7 to learning
Dec 31 19:01:50 STP: set port 7 to forwarding
Dec 31 19:01:52 Port: link state changed to 'down' on port 7
Dec 31 19:01:52 STP: set port 7 to discarding
Dec 31 19:01:52 STP: set port 9 to learning
Dec 31 19:01:52 STP: set port 9 to forwarding
Dec 31 19:01:52 STP: set port 13 to learning
Dec 31 19:01:52 STP: set port 13 to forwarding
Dec 31 19:01:53 Port: link state changed to 'down' on port 13
Dec 31 19:01:53 STP: set port 13 to discarding
Dec 31 19:01:54 Port: link state changed to 'up' (1G) on port 7
Dec 31 19:01:54 STP: set port 7 to discarding
Dec 31 19:01:55 Port: link state changed to 'up' (1G) on port 13
Dec 31 19:01:55 STP: set port 13 to discarding
Dec 31 19:01:56 STP: set port 7 to learning
Dec 31 19:01:56 STP: set port 7 to forwarding
Dec 31 19:01:57 Port: link state changed to 'up' (1G) on port 10
Dec 31 19:01:57 STP: set port 10 to discarding
Dec 31 19:01:58 STP: set port 13 to learning
Dec 31 19:01:58 STP: set port 13 to forwarding
Dec 31 19:02:00 STP: set port 10 to learning
Dec 31 19:02:00 STP: set port 10 to forwarding
Dec 31 19:02:02 Port: link state changed to 'down' on port 8
Dec 31 19:02:02 STP: set port 8 to discarding
Dec 31 19:02:06 Port: link state changed to 'up' (1G) on port 8
Dec 31 19:02:06 STP: set port 8 to discarding
Dec 31 19:02:06 Port: link state changed to 'down' on port 11
Dec 31 19:02:06 STP: set port 11 to discarding
Dec 31 19:02:06 Port: link state changed to 'down' on port 12
Dec 31 19:02:06 STP: set port 12 to discarding
Dec 31 19:02:07 Port: link state changed to 'up' (1G) on port 11
Dec 31 19:02:07 STP: set port 11 to discarding
Dec 31 19:02:08 STP: set port 8 to learning
Dec 31 19:02:08 STP: set port 8 to forwarding
Dec 31 19:02:08 Port: link state changed to 'up' (1G) on port 12
Dec 31 19:02:08 STP: set port 12 to discarding
Dec 31 19:02:09 Port: link state changed to 'down' on port 8
Dec 31 19:02:09 STP: set port 8 to discarding
Dec 31 19:02:10 Port: link state changed to 'down' on port 9
Dec 31 19:02:10 STP: set port 9 to discarding
Dec 31 19:02:11 STP: set port 11 to learning
Dec 31 19:02:11 STP: set port 11 to forwarding
Dec 31 19:02:12 STP: set port 12 to learning
Dec 31 19:02:12 STP: set port 12 to forwarding
Dec 31 19:02:12 Port: link state changed to 'up' (1G) on port 8
Dec 31 19:02:12 STP: set port 8 to discarding
Dec 31 19:02:12 Port: link state changed to 'down' on port 11
Dec 31 19:02:12 STP: set port 11 to discarding
Dec 31 19:02:12 Port: link state changed to 'down' on port 12
Dec 31 19:02:12 STP: set port 12 to discarding
Dec 31 19:02:13 Port: link state changed to 'up' (1G) on port 9
Dec 31 19:02:13 STP: set port 9 to discarding
Dec 31 19:02:14 Port: link state changed to 'up' (1G) on port 11
Dec 31 19:02:14 STP: set port 11 to discarding
Dec 31 19:02:14 Port: link state changed to 'up' (1G) on port 12
Dec 31 19:02:14 STP: set port 12 to discarding
Dec 31 19:02:15 STP: set port 9 to learning
Dec 31 19:02:15 STP: set port 9 to forwarding
Dec 31 19:02:15 STP: set port 8 to learning
Dec 31 19:02:15 STP: set port 8 to forwarding
Dec 31 19:02:16 STP: set port 11 to learning
Dec 31 19:02:16 STP: set port 11 to forwarding
Dec 31 19:02:17 Port: link state changed to 'down' on port 9
Dec 31 19:02:17 STP: set port 9 to discarding
Dec 31 19:02:17 STP: set port 12 to learning
Dec 31 19:02:17 STP: set port 12 to forwarding
Dec 31 19:02:18 Port: link state changed to 'down' on port 10
Dec 31 19:02:18 STP: set port 10 to discarding
Dec 31 19:02:19 Port: link state changed to 'up' (1G) on port 9
Dec 31 19:02:19 STP: set port 9 to discarding
Dec 31 19:02:20 Port: link state changed to 'up' (1G) on port 10
Dec 31 19:02:20 STP: set port 10 to discarding
Dec 31 19:02:21 STP: set port 9 to learning
Dec 31 19:02:21 STP: set port 9 to forwarding
Dec 31 19:02:22 STP: set port 10 to learning
Dec 31 19:02:22 STP: set port 10 to forwarding
Dec 31 19:02:24 Port: link state changed to 'down' on port 10
Dec 31 19:02:24 STP: set port 10 to discarding
Dec 31 19:02:26 Port: link state changed to 'up' (1G) on port 10
Dec 31 19:02:26 STP: set port 10 to discarding
Dec 31 19:02:28 STP: set port 10 to learning
Dec 31 19:02:28 STP: set port 10 to forwarding
Dec 31 19:02:45 Port: link state changed to 'up' (1G) on port 1
Dec 31 19:02:45 STP: set port 1 to discarding
Dec 31 19:02:47 STP: set port 1 to learning
Dec 31 19:02:47 STP: set port 1 to forwarding
Dec 31 19:03:05 Port: link state changed to 'down' on port 1
Dec 31 19:03:05 STP: set port 1 to discarding
Dec 31 19:03:07 Port: link state changed to 'up' (1G) on port 1
Dec 31 19:03:07 STP: set port 1 to discarding
Dec 31 19:03:09 STP: set port 1 to learning
Dec 31 19:03:09 STP: set port 1 to forwarding
Dec 31 19:03:12 STP: MSTI0: New root on port 1, root path cost is 40000

[Julian]

hey, thanks!.

Super helpful so far. One other thing I'd like from you is a screen cap of your device -> status tab, if you can, I need to know what version of FW your PS is running on.

[intellipop]

Based on the uptime you can see it has now rebooted again.

Status Page

[intellipop]

Was looking in the logs of our other rebooting switch, seeing similar errors about lost link to PSU. Version is 58 A on that one.