Unable to Login to UI

DOWNLOAD THE LATEST FIRMWARE HERE
lacbp
Member
 
Posts: 3
Joined: Sat Feb 24, 2018 12:17 am
Has thanked: 0 time
Been thanked: 0 time

Unable to Login to UI

Fri May 18, 2018 1:44 am

Hi,
I have a WS-8-150-DC that was working when we received it. We were experiencing some some weird problems (it kept showing port for our router being down and didn't wanted to provide power to the port). After powering the device off and back on physically, we could see the Power LED being on, but all the other LEDs (ethernet LED's) were off. None of the radio equipment was powered after the reboot and I couldn't see anything through console cable - no console, no error messages, nothing. Even after performing the reset steps outlined in the RMA post (Unplug the switch. Depress the reset button (located behind a pinhole in the faceplate), keep it pressed. Plug the switch in. Wait 45 seconds. Release the reset button. Wait 5 minutes.) we are unable to see the device (through the ethernet port, don't have the console cable with me). Is there any additional troubleshooting steps/known issues? or Should I fill out the RMA form? (I don't remember what firmware version we had on it, but we updated it with the newest version about 1 - 2 months ago).

Thanks!

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: Unable to Login to UI

Fri May 18, 2018 7:47 am

lacbp wrote:Hi,
I have a WS-8-150-DC that was working when we received it. We were experiencing some some weird problems (it kept showing port for our router being down and didn't wanted to provide power to the port)


You will need to RMA it.

So you were trying to power a router on via a POE port, what port and router were you trying to power and what POE setting were you using?
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

lacbp
Member
 
Posts: 3
Joined: Sat Feb 24, 2018 12:17 am
Has thanked: 0 time
Been thanked: 0 time

Re: Unable to Login to UI

Fri May 18, 2018 11:59 am

24V on port 1 to a hex light

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: Unable to Login to UI

Fri May 18, 2018 12:17 pm

lacbp wrote:24V on port 1 to a hex light


Please link Spec Sheet for router
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

lacbp
Member
 
Posts: 3
Joined: Sat Feb 24, 2018 12:17 am
Has thanked: 0 time
Been thanked: 0 time

Re: Unable to Login to UI

Fri May 18, 2018 8:36 pm

https://mikrotik.com/product/RB750r2

Powering


Details



Max Power consumption
2W


PoE in
Passive PoE


PoE in input Voltage
6-30 V

Return to Hardware and software issues

Who is online

Users browsing this forum: No registered users and 59 guests