No PoE output

DOWNLOAD THE LATEST FIRMWARE HERE
User avatar
LRL
Experienced Member
 
Posts: 238
Joined: Sun Nov 23, 2014 4:00 am
Location: Rock Springs, WY
Has thanked: 18 times
Been thanked: 49 times

No PoE output

Mon Jul 16, 2018 3:11 am

This is an odd one. I pulled a new ws-12-250-ac from the sealed box and installed it at an existing site. Configured it on site, tested cables, turned poe on to verify links came up at 1g, then turned poe off till I could configure the gear from the comfort of my 4 screen workstation :roll:

The next day I log into the switch and turn poe on for a rocket and nothing. No link, not power use registering. Ran a cable test and the cable tests fine and at the expected length. I was thinking maybe the cable had gotten partially removed, so I tried another rocket and the same thing happen.

The short of it, regardless what I tried to power on 24v, 24hv, or 48v the ui would show poe on but no usage. I upgraded the switch, and no change. So I factory reset it (from software) and no change. Logged into our pdu and physically power cycled the switch and still no change. So far even on the bench I can't get the switch to turn poe on for any port, and this just seems too strange.

Thoughts, suggestions, opinions or is this just an RMA?
-LRL

"My reading of history convinces me that most bad government results from too much government." - Thomas Jefferson

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: No PoE output

Mon Jul 16, 2018 7:35 am

To confirm, if you turn POE OFF for the port you can get a 1G link with your laptop just no POE for that port?

Or are you saying no port works for POE but all ports get 1G link with laptop?


Sadly this is an RMA.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
LRL
Experienced Member
 
Posts: 238
Joined: Sun Nov 23, 2014 4:00 am
Location: Rock Springs, WY
Has thanked: 18 times
Been thanked: 49 times

Re: No PoE output

Mon Jul 16, 2018 10:33 am

Indeed, 1g links on everything just no actual poe output.
-LRL

"My reading of history convinces me that most bad government results from too much government." - Thomas Jefferson

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: No PoE output

Mon Jul 16, 2018 11:55 am

Yup you will need to RMA it. - SORRY

Some good news to help with the pain, your pallet is being picked up today. :hurray:
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

Return to Hardware and software issues

Who is online

Users browsing this forum: No registered users and 55 guests