We are are having an issue with an AF5XHD that is connected to a WS-26-500-DC, Ethernet port disconnects every 2-3 hours cable test shows a short at end of cable in the Netonix. We have already tried replacing the cable, cable ends(using Ubiquiti cable ends),radio and swapping the port on the switch problem persists.
The other end of our point to point has the same setup plugged into another WS-26-500-DC with no problems both using 24v POE the only difference is the problem side has <20 M cable length while the other ends has 40 M. I checked the forums and couldn't find any other post similar to this issue, please advice.
AF5XHD short on WS-26-500-DC
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sirhc - Employee
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Re: AF5XHD short on WS-26-500-DC
Try replacing the radio
Also I would power with 24VH, 48V or 48VH, only use 24V is no other option.
Also I would power with 24VH, 48V or 48VH, only use 24V is no other option.
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Re: AF5XHD short on WS-26-500-DC
We have already tried replacing the radio with another that is known good but the problem persists . I'm only posting because we have replaced everything besides the switch at this point and the radios show a short on the switch want to know if anyone else was having a similar experience.
I changed the POE to 48VH earlier in the day but it has rebooted since
I changed the POE to 48VH earlier in the day but it has rebooted since
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sirhc - Employee
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Re: AF5XHD short on WS-26-500-DC
No, I have not experienced or heard of this.
You said you tried a different port in switch so I do not think this is a switch issue.
You can test this by using a short premade jumper and another radio and plug it into the switch port and do a cable diagnostics.
Are you using an Ethernet Surge protector on this by chance?
You said you tried a different port in switch so I do not think this is a switch issue.
You can test this by using a short premade jumper and another radio and plug it into the switch port and do a cable diagnostics.
Are you using an Ethernet Surge protector on this by chance?
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Re: AF5XHD short on WS-26-500-DC
No we aren't using an Ethernet surge protector the radio is hooked directly into the Netonix. We don't think the issue is with the Netonix either but both radios showed a short at the switch but the Netonix cable test comes out fine.
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sirhc - Employee
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Re: AF5XHD short on WS-26-500-DC
But you say on the other side of the link you have another AFXHD connected to a Netonix and you do not see it on that side?
You tried replacing the radio, cable, and ends.
Put up a screen grab of the cable diagnostics before you power it up and after you power it up.
Read my footer to learn how to post pictures to the forum.
You tried replacing the radio, cable, and ends.
Put up a screen grab of the cable diagnostics before you power it up and after you power it up.
Read my footer to learn how to post pictures to the forum.
Support is handled on the Forums not in Emails and PMs.
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Re: AF5XHD short on WS-26-500-DC
Yes we have identical equipment on the other side of our point to point that isn't experiencing this issue same switch/radio.
Here is a screen grab of the equipment while power on we will need a tech to go on site to see what the cable test shows when powered down.
Here is a screen grab of the equipment while power on we will need a tech to go on site to see what the cable test shows when powered down.
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sirhc - Employee
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Re: AF5XHD short on WS-26-500-DC
Show me screen grabs of the other side
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Re: AF5XHD short on WS-26-500-DC
Here are pictures of the other end of the link.
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sirhc - Employee
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Re: AF5XHD short on WS-26-500-DC
I still think it is the radio, cabling, or ends as each port in switch is different Transformer, different PHY, different everything and you switched ports in switch and got same result.
Take yet another radio and a short pre-made jumper and plug it into that port and do the same test.
You may have gotten a couple bad radios or there is something wrong with cable or ends.
You could also switch out switch with a spare unit and see if problem is still there and if it is there you know to keep looking.
Take yet another radio and a short pre-made jumper and plug it into that port and do the same test.
You may have gotten a couple bad radios or there is something wrong with cable or ends.
You could also switch out switch with a spare unit and see if problem is still there and if it is there you know to keep looking.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
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To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
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