Not sure where to go here, this switch is at the top of a ski resort and it's no longer snow free...
ws-12-250-DC power supply error
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LRL - Experienced Member
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ws-12-250-DC power supply error
Switch suddenly without warning rebooted, upon return we found this.
Not sure where to go here, this switch is at the top of a ski resort and it's no longer snow free...
Not sure where to go here, this switch is at the top of a ski resort and it's no longer snow free...
-LRL
"My reading of history convinces me that most bad government results from too much government." - Thomas Jefferson
"My reading of history convinces me that most bad government results from too much government." - Thomas Jefferson
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sirhc - Employee
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Re: ws-12-250-DC power supply error
Normally switches do not reboot for no reason, the hard part is finding the reason.
If you are monitoring it via SNMP I would look at input voltages.
Is this hooked directly to the battery bank or to a power supply/charger? We recommend SMART DC units to be hooked directly to the battery bank (with inline fuse or breaker of course) and the charger to be hooked to the battery bank separately for good reasons. Power supplies can hiccup and our power supply sees this blip and reacts whereas battery output is always smoother/constant with slower variations with no hiccups.
If you are going to use a power supply then use a 48V power supply and use the WS-12-DC not the SMART DC model.
Ground current can cause a reboot and or damage if electrical service grounds are not bonded to tower grounds.
Is this a large flat Layer 2 segment with "hundreds" of devices, if so disable the UBNT/Discovery TAB in the Device/Configuration TAB.
As far as the ERROR on the power supply firmware version that could or could not be an issue that could be fixed with a reboot but if this is hard to get to I would wait and do it on site with a spare pre programmed up just in case.
If you are monitoring it via SNMP I would look at input voltages.
Is this hooked directly to the battery bank or to a power supply/charger? We recommend SMART DC units to be hooked directly to the battery bank (with inline fuse or breaker of course) and the charger to be hooked to the battery bank separately for good reasons. Power supplies can hiccup and our power supply sees this blip and reacts whereas battery output is always smoother/constant with slower variations with no hiccups.
If you are going to use a power supply then use a 48V power supply and use the WS-12-DC not the SMART DC model.
Ground current can cause a reboot and or damage if electrical service grounds are not bonded to tower grounds.
Is this a large flat Layer 2 segment with "hundreds" of devices, if so disable the UBNT/Discovery TAB in the Device/Configuration TAB.
As far as the ERROR on the power supply firmware version that could or could not be an issue that could be fixed with a reboot but if this is hard to get to I would wait and do it on site with a spare pre programmed up just in case.
Support is handled on the Forums not in Emails and PMs.
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To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
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LRL - Experienced Member
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Re: ws-12-250-DC power supply error
This guy is hooked directly to the batteries and a charge control also hooked directly to the batteries. The site is well grounded, bonding to the metal building as well as meter ground with additional grounding rods all bonded as well.
A reboot solved the power supply firmware error. After that I decided to upgrade and that did not go so well. After upgrade the switch went into a cycle of power on for 10-15 seconds then off. Not wanting to freeze to death I just replaced the switch and will try a bench firmware recovery. I did have an sfp in an unknown state when I pushed the upgrade, but didn't think much of it at the time.
On the new switch I didn't continue use of the SFPs and instead just used ethernet ports.
A reboot solved the power supply firmware error. After that I decided to upgrade and that did not go so well. After upgrade the switch went into a cycle of power on for 10-15 seconds then off. Not wanting to freeze to death I just replaced the switch and will try a bench firmware recovery. I did have an sfp in an unknown state when I pushed the upgrade, but didn't think much of it at the time.
On the new switch I didn't continue use of the SFPs and instead just used ethernet ports.
-LRL
"My reading of history convinces me that most bad government results from too much government." - Thomas Jefferson
"My reading of history convinces me that most bad government results from too much government." - Thomas Jefferson
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LRL - Experienced Member
- Posts: 238
- Joined: Sun Nov 23, 2014 4:00 am
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Re: ws-12-250-DC power supply error
The switch will boot and seems fine when booting with an AC power supply attached, but I can't get the DC supply to power it. Is this just a supply issue or could it be a PS fireware issue?
-LRL
"My reading of history convinces me that most bad government results from too much government." - Thomas Jefferson
"My reading of history convinces me that most bad government results from too much government." - Thomas Jefferson
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sirhc - Employee
- Posts: 7416
- Joined: Tue Apr 08, 2014 3:48 pm
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Re: ws-12-250-DC power supply error
LRL wrote:The switch will boot and seems fine when booting with an AC power supply attached, but I can't get the DC supply to power it. Is this just a supply issue or could it be a PS fireware issue?
Could be a defective power supply, please RMA it.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
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