WS-8-150AC - Crashed??

DOWNLOAD THE LATEST FIRMWARE HERE
User avatar
sbyrd
Experienced Member
 
Posts: 236
Joined: Fri Apr 10, 2015 6:16 pm
Has thanked: 16 times
Been thanked: 26 times

WS-8-150AC - Crashed??

Thu Sep 12, 2019 7:50 pm

I just had a WS-8-150AC reboot on me and I am not sure why. Could it be failing or could it have crashed?

The switch is averaging 40-50Watts and is powering 5 RocketAC APs. It looks like before the switch rebooted that it was port flapping as my tower router log shows the link going up and down several times before the switch and all the APs on it rebooted.

Capture2.PNG


This switch has been installed for around 2 or more years and it connected to the router with a 2ft premade ethernet cable. Neither the tower router or an Airfiber5X or Powerbeam5AC that are on the site but not connected or powered by the switch rebooted.

Just wanting to get an idea on if I can expect this to keep happening or if this was a one off event.

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: WS-8-150AC - Crashed??

Fri Sep 13, 2019 7:36 am

sbyrd wrote:
Just wanting to get an idea on if I can expect this to keep happening or if this was a one off event.


How can I predict that?

All I can tell you is "no this is not normal behavior" but then again you already know this.

If it happens again repeatedly swap out the switch with a spare and see if it still happens.

If it does still occur chances are it is not the switch.

If it stops happening then RMA the unit.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
sbyrd
Experienced Member
 
Posts: 236
Joined: Fri Apr 10, 2015 6:16 pm
Has thanked: 16 times
Been thanked: 26 times

Re: WS-8-150AC - Crashed??

Fri Sep 13, 2019 8:30 am

Well searching on the forums I found a lengthy thread that might explain my reboot. It looks like it could be the memory/crash issue.
viewtopic.php?f=17&t=4868&start=60#p30629

I am upgrading my switches to 1.5.4 and will monitor the memory usage now to see if it is a memory issue.

User avatar
sirhc
Employee
Employee
 
Posts: 7416
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: WS-8-150AC - Crashed??

Fri Sep 13, 2019 10:15 am

If I would have to bet "if" it is an issue with the switch I would go with the 3V CAPs as you have sent me a couple units already that did have the defective CAPs.

Depends on how old the units is and if you recently upgraded to AC 1G links on this unit as 1G links cause it to occur more so than 100M links.

The memory issue that Matt has seems to be extremely limited to a "few" individuals.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

User avatar
sbyrd
Experienced Member
 
Posts: 236
Joined: Fri Apr 10, 2015 6:16 pm
Has thanked: 16 times
Been thanked: 26 times

Re: WS-8-150AC - Crashed??

Fri Sep 13, 2019 12:50 pm

sirhc wrote:If I would have to bet "if" it is an issue with the switch I would go with the 3V CAPs as you have sent me a couple units already that did have the defective CAPs.

Depends on how old the units is and if you recently upgraded to AC 1G links on this unit as 1G links cause it to occur more so than 100M links.

The memory issue that Matt has seems to be extremely limited to a "few" individuals.


Actually this switch is one of the ones I got back from RMA for the 3V CAP issue so I am sure it is not that. Either way I will keep an eye on it and see how the available memory progresses over the next 30 days.

Also I have not recently changed any equipment on the tower. The AC APs on this switch have been in place since February.

Return to Hardware and software issues

Who is online

Users browsing this forum: No registered users and 63 guests