Unexpected switch reboots

[craig.moscardini]

I am having issues with switches rebooting themselves. We've seen this for a long time, but a lot have been resolved after updating to 1.5.5. Now all reboots are consistently the same as per the log below. There's nothing to explain the cause other than the watchdog rebooted the switch. BTW this isn't a grounding issue!

Code: Select all

Jan 1 00:00:10 system: Setting MAC address from flash configuration: EC:13:B2:81:81:1E
Jan 1 00:00:12 system: starting ntpclient
Jan 1 00:00:13 admin: adding lan (eth0) to firewall zone lan
Jan 1 00:00:13 dropbear[639]: Running in background
Jan 1 00:00:14 netonix: 1.5.5 on WS-12-250-DC
Jan 1 00:00:17 UI: web config OK
Jan 1 00:00:30 switch[817]: temp sensor version 3
Jan 1 00:00:30 switch[819]: Detected cold (watchdog) boot
Jan 1 00:00:31 Port: link state changed to 'down' on port 12
Jan 1 00:00:31 Port: link state changed to 'down' on port 3
Jan 1 00:00:31 Port: link state changed to 'down' on port 4
Jan 1 00:00:31 Port: link state changed to 'down' on port 5
Jan 1 00:00:31 Port: link state changed to 'down' on port 8
Jan 1 00:00:31 Port: link state changed to 'down' on port 9
Jan 1 00:00:31 Port: link state changed to 'down' on port 1
Jan 1 00:00:31 switch[819]: PoE enabled on port 1, PoE Smart is starting cable check
Jan 1 00:00:31 switch[819]: PoE enabled on port 3, PoE Smart is starting cable check
Jan 1 00:00:32 switch[819]: PoE enabled on port 4, PoE Smart is starting cable check
Jan 1 00:00:32 switch[819]: PoE enabled on port 5, PoE Smart is starting cable check
Jan 1 00:00:32 switch[819]: PoE enabled on port 12, PoE Smart is starting cable check
Jan 1 00:00:32 monitor: restarting vtss_appl
Jan 1 00:00:34 system: starting ntpclient


[Beanhammer]

I'm interested in this issue as we are also experiencing the same issues.


Jan 1 00:00:10 system: Setting MAC address from flash configuration: EC:13:B2:81:A6:5C
Jan 1 00:00:11 system: starting ntpclient
Jan 1 00:00:12 admin: adding lan (eth0) to firewall zone lan
Jan 1 00:00:13 dropbear[639]: Running in background
Jan 1 00:00:14 netonix: 1.5.5 on WS-12-250-DC
Jan 1 00:00:17 UI: web config OK
Jan 1 00:00:31 switch[815]: temp sensor version 3
Jan 1 00:00:31 switch[817]: Detected cold (watchdog) boot
Jan 1 00:00:32 Port: link state changed to 'down' on port 4
Jan 1 00:00:32 Port: link state changed to 'down' on port 2
Jan 1 00:00:32 Port: link state changed to 'down' on port 3
Jan 1 00:00:32 Port: link state changed to 'down' on port 1
Jan 1 00:00:32 Port: link state changed to 'down' on port 5
Jan 1 00:00:33 switch[817]: PoE enabled on port 1, PoE Smart is starting cable check
Jan 1 00:00:33 switch[817]: PoE enabled on port 2, PoE Smart is starting cable check
Jan 1 00:00:33 switch[817]: PoE enabled on port 3, PoE Smart is starting cable check
Jan 1 00:00:33 switch[817]: PoE enabled on port 4, PoE Smart is starting cable check
Jan 1 00:00:34 switch[817]: PoE enabled on port 6, PoE Smart is starting cable check
Jan 1 00:00:34 system: starting ntpclient

[Dave]

I asked Stephen to look at this for you.

[Stephen]

Can you guys PM me your config's for the switch's that are having these issue's? Also before that if there are any passwords locking down the system please remove them first so I can access them. Then use Device->Backup to download the .ncfg file and send it to me.

[Ludvik]

Check free memory. If it going near to zero, the switch reboot itself.
viewtopic.php?f=17&t=4788

[craig.moscardini]

Can you guys PM me your config's for the switch's that are having these issue's? Also before that if there are any passwords locking down the system please remove them first so I can access them. Then use Device->Backup to download the .ncfg file and send it to me.

Thanks config sent by PM

[craig.moscardini]

Had another switch reboot. Here's the log. I'll PM the config.

Code: Select all

Jan 1 00:00:10 system: Setting MAC address from flash configuration: EC:13:B2:81:A5:36
Jan 1 00:00:11 system: starting ntpclient
Jan 1 00:00:13 admin: adding lan (eth0) to firewall zone lan
Jan 1 00:00:13 dropbear[639]: Running in background
Jan 1 00:00:14 netonix: 1.5.5 on WS-12-250-DC
Jan 1 00:00:17 UI: web config OK
Jan 1 00:00:24 Port: link state changed to 'up' (1G) on port 2
Jan 1 00:00:30 switch[818]: temp sensor version 3
Jan 1 00:00:30 switch[819]: Detected cold (watchdog) boot
Jan 1 00:00:31 Port: link state changed to 'down' on port 6
Jan 1 00:00:31 Port: link state changed to 'down' on port 4
Jan 1 00:00:31 Port: link state changed to 'down' on port 5
Jan 1 00:00:31 Port: link state changed to 'down' on port 2
Jan 1 00:00:31 switch[819]: PoE enabled on port 1, PoE Smart is starting cable check
Jan 1 00:00:32 Port: link state changed to 'down' on port 8
Jan 1 00:00:32 Port: link state changed to 'down' on port 9
Jan 1 00:00:32 Port: link state changed to 'down' on port 1
Jan 1 00:00:32 switch[819]: PoE enabled on port 2, PoE Smart is starting cable check
Jan 1 00:00:32 switch[819]: PoE enabled on port 4, PoE Smart is starting cable check
Jan 1 00:00:32 switch[819]: PoE enabled on port 5, PoE Smart is starting cable check
Jan 1 00:00:32 switch[819]: PoE enabled on port 6, PoE Smart is starting cable check
Jan 1 00:00:34 system: starting ntpclient
Jan 1 00:00:37 switch[819]: Port 1 cable check results: Open, Open, Open, Open
Jan 1 00:00:37 switch[819]: Port 1 passed PoE Smart cable check, turning on power
Jan 1 00:00:37 switch[819]: Port 2 cable check results: Ok, Ok, Ok, Ok
Jan 1 00:00:37 switch[819]: Port 2 passed PoE Smart cable check, turning on power
Jan 1 00:00:37 switch[819]: Port 4 cable check results: Open, Open, Open, Open
Jan 1 00:00:37 switch[819]: Port 4 passed PoE Smart cable check, turning on power
Jan 1 00:00:37 switch[819]: Port 5 cable check results: Open, Open, Open, Open
Jan 1 00:00:37 switch[819]: Port 5 passed PoE Smart cable check, turning on power
Jan 1 00:00:37 switch[819]: Port 6 cable check results: Ok, Ok, Short, Short
Jan 1 00:00:37 switch[819]: Port 6 passed PoE Smart cable check, turning on power
Jan 1 00:00:38 Port: link state changed to 'up' (10M-H) on port 1
Jan 1 00:00:39 Port: link state changed to 'down' on port 1
Jan 1 00:00:39 Port: link state changed to 'up' (1G) on port 5
Jan 1 00:00:40 Port: link state changed to 'up' (10M-F) on port 6
Jan 1 00:00:40 Port: link state changed to 'up' (1G) on port 4
Jan 1 00:00:40 Port: link state changed to 'up' (1G) on port 2
Jan 1 00:00:42 Port: link state changed to 'up' (1G) on port 1
Jan 1 00:00:42 Port: link state changed to 'up' (1G) on port 9
Jan 1 00:00:42 Port: link state changed to 'up' (1G) on port 8
Jan 1 00:00:43 Port: link state changed to 'down' on port 5
Jan 1 00:00:44 Port: link state changed to 'down' on port 4
Jan 1 00:00:45 Port: link state changed to 'up' (100M-F) on port 5
Jan 1 00:00:46 Port: link state changed to 'up' (100M-F) on port 4
Jan 1 00:00:47 system: starting ntpclient
Jan 1 00:01:01 system: starting ntpclient
Jan 1 00:01:03 Port: link state changed to 'down' on port 8
Jan 1 00:01:03 Port: link state changed to 'down' on port 9
Jan 1 00:01:03 Port: link state changed to 'down' on port 1
Jan 1 00:01:04 Port: link state changed to 'down' on port 6
Jan 1 00:01:04 Port: link state changed to 'down' on port 5
Jan 1 00:01:05 Port: link state changed to 'down' on port 4
Jan 1 00:01:05 Port: link state changed to 'up' (100M-F) on port 6
Jan 1 00:01:06 Port: link state changed to 'up' (1G) on port 5
Jan 1 00:01:07 Port: link state changed to 'up' (1G) on port 4
Jan 1 00:01:14 Port: link state changed to 'up' (1G) on port 8
Jan 1 00:01:14 Port: link state changed to 'up' (1G) on port 1
Jan 1 00:01:14 system: starting ntpclient
Jan 1 00:01:14 Port: link state changed to 'up' (1G) on port 9
Jan 1 00:01:27 system: starting ntpclient
Jan 1 00:01:28 Port: link state changed to 'down' on port 2
Jan 1 00:01:31 Port: link state changed to 'up' (1G) on port 2
Jan 1 00:01:41 system: starting ntpclient
Jan 1 00:01:48 Port: link state changed to 'down' on port 2
Jan 1 00:01:50 Port: link state changed to 'up' (1G) on port 2
Jan 1 00:01:54 system: starting ntpclient
Jan 1 00:02:07 system: starting ntpclient
Feb 29 14:10:44 system: time set by NTP server
Feb 29 14:11:36 monitor: restarting vtss_appl


[craig.moscardini]

Is there any news on this issue?

[Stephen]

Thank you for the config's. Only news so far is that I am actively troubleshooting the problem right now. I may have some more questions as the situation develops and I'll ask them here.

[Beanhammer]

Any updates on this?