I recently purchased 3 RMK-400-D optional rack-mount ears for the handful of WS-12-400-AC switches we had on the shelf. I get out to one of our sites and go to install a switch and it is too narrow. All 3 of the rack-mount kits are the same. Is it possible that something got mixed up and I ended up with rack ears for a 24-port?
I did not see another way to reach out regarding this, so I figured I would post here. I can provide more pictures as well.
RMK-400-D with WS-12-400-AC too narrow for rackmount
- therealstu
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Re: RMK-400-D with WS-12-400-AC too narrow for rackmount
Those ears look to be RMK-26-D
A while back we did miss label some here.
The RMK-400-D should be about 1/2' each longer ears total about 1" wider.
Since you seem to use WS-26 could have a use for them on WS-26 units or would you like to exchange them?
If you want to exchange them simply purchase the right ones from our site, then send those back via postal mail with a note in the box requesting we credit you back for the ones you purchased. Please include on the note with the returned units a reference to your Order #, this post, and request it be credited back. Please use UPS ground on your new purchase.
A while back we did miss label some here.
The RMK-400-D should be about 1/2' each longer ears total about 1" wider.
Since you seem to use WS-26 could have a use for them on WS-26 units or would you like to exchange them?
If you want to exchange them simply purchase the right ones from our site, then send those back via postal mail with a note in the box requesting we credit you back for the ones you purchased. Please include on the note with the returned units a reference to your Order #, this post, and request it be credited back. Please use UPS ground on your new purchase.
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Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
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