Restoring from Netonix Manager Configs

[clannom]

Good morning. I'm having an issue where I download a config from Netonix Manager and try to restore to a same model, same firmware revision switch. The switch appears to take the config but just reboots and comes right back up on the default config. What might I be doing wrong?

[Stephen]

Just tried it myself from a config backedup via the manager and it worked.

You may want to try it again, perhaps the data was corrupted as it was being submitted to the switch so it defaulted instead.

If it still doesn't work couple of questions for you that might help us figure out what's wrong.

What was the reason for applying the backup config?

Is there anything in the logs after the switch came back up?

Did any error's or other information output popup when you connected back to the switch after it came back up?

[clannom]

Tried it again... same results. I'm doing this because one of my engineers told me the restore function wasn't working some time ago and I'm just now investigating the issue. After the restore, the switch comes up with very few log entries. STP messages, temp sensor version 3, Detected warm boot. I'm running 1.5.5 fw. My process to do this has been to download the config from Netonix Manager. On my switch, choose Utilities, Restore and select the config file I had downloaded. Message pops up stating that the Device address changed and the interface will load in 40 seconds. I have steady pings running to the default 192.168.1.20 address and one to the new IP that it should come up on. It never takes the new IP. Reverts right back to the default config. I've tried with several different config files. We have a couple hundred switches backing up to our Netonix Manager.All restores give the same results.

[Stephen]

OK, let's try to isolate how this might be happening.

With the defaulted switch, make a simple change then download the backup (using the switches web UI) and also download the backup via the Netonix Manager.

Then default the switch again, and try to restore it with both config's. I want try and see if this is potentially being caused by the switch or the manager.

[clannom]

OK. Thank you. Restoring using the switch UI was successful. Restoring from the Netonix Manager was not successful. I even installed a fresh install of the manager on a new PC. Same results. I've uploaded the two configs. Renamed the .ncfg to .txt.

Netonix Test from Web UI.txt

Config downloaded from the Switch UI.

(33 KiB) Downloaded 658 times

Netonix Test from Web UI.txt

Config downloaded from the Switch UI.

(33 KiB) Downloaded 658 times

Netonix Test from Web UI.txt

Config downloaded from the Switch UI.

(33 KiB) Downloaded 658 times

Netonix Test from Manager.txt

Config downloaded from the Manager.

(33.19 KiB) Downloaded 661 times

[Stephen]

Thank you for sharing your result's. Which version of the manager are you running? Looks like I will have to add this to the list of things to work on for it, just want to make sure we're both up to date.

[clannom]

Thank you. I'm using Netonix Manager v1.0.17. I think that is the latest. This may have broken in an earlier release though.

[marcbou]

I'm having the same issue, and unable to restore configs downloaded from Netonix Manager to same model switch with same FW version through the web UI. This is really frustrating !

Also netonix manager often shows devices stuck offline after a temporary network interruption even if the link is working again

[Stephen]

Work on the manager will be continued shortly. For now for the interruption's you should be able to restore it by unchecking the "monitor" option for the afflicted device, save, and then re-check it and save it will come back.

[marcbou]

please define "shortly".. there has been a lot of very unfortunate and repeated delays since Chris got into renovating his house.. is he done yet?

btw it seems there is 202 bytes of "junk" at the beginning of the backup files downloaded from the manager.. perhaps removing this with "tail +202c < manager.ncfg > normal.ncfg" and restoring normal.ncfg could be a fix ?

0000 fa 29 ec 85 e9 65 6a c8 44 9e d7 ab 85 e9 69 7e .)...ej.D.....i~
0010 8a da 96 2b 2d a1 f6 ee 8a 5b 7e 8a 77 28 9a 66 ...+-....[~.w(.f
0020 a7 76 cc 2c ea 68 a7 8b ed bc 72 89 69 a2 d7 9a .v.,.h....r.i...
0030 b9 c9 9d 96 29 de 06 eb 32 06 8c 6f d7 5f 78 db ....)...2..o._x.
0040 4d 7c fb 4e be d3 5d 7d df ce 38 10 34 db ba 29 M|.N..]}..8.4..)
0050 6d fa 29 ec 85 e9 65 6a c8 44 9e d7 ab 85 e9 69 m.)...ej.D.....i
0060 7e 8a da 96 2b 2d a1 f6 ee 8a 5b 7e 8a 77 28 9a ~...+-....[~.w(.
0070 66 a7 76 c6 9d 9a 29 f0 b3 a9 a2 9e 2f b6 f1 ca f.v...)...../...
0080 25 a6 8b 5e 6a ef f0 c3 07 28 9d f8 a0 fd b6 9c %..^j....(......
0090 92 ea 5a 76 68 a7 c2 ce a6 8a 78 be db c7 28 96 ..Zvh.....x...(.
00a0 9a 2d 79 ab bf c3 0c 28 a5 e9 ec b2 57 a7 73 e6 .-y....(....W.s.
00b0 da b1 ee b8 fa 29 ff b6 6a 7f c2 2b 29 b3 08 ad .....)..j..+)...
00c0 72 1f dc a2 77 e2 82 d6 ab 77 77 77 2f 63 6f 6e r...w....www/con
00d0 66 69 67 2e 6a 73 6f 6e 00 00 00 00 00 00 00 00 fig.json........
00e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
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