RMA Fail?

[cherwilco]

I sent in RMA#20210014 and the rma notes state that:

"
Boots- v1.5.5
Current Sensors-passed
MOSFETs-passed
LINKs- passed
Other-rack tested for 24 hours on 23V
Replaced/Fixed- cannot fix a problem im not seeing."

ok fair enough maybe something got bumped in shipment and it worked for your guy but now I have it back and there is a part rattling around inside. sounds about marble sized so it clunks! I dont really want to break the yellow sticker seal to test unless you guys advise. I can certainly open it up and see if something just came loose but I dont want to void the warranty if I don't need to.

should I send it back with a new RMA or should I just open it up?

[cherwilco]

Bump, I just need to know if you want me to open the switch and see if its a simple case of a screw coming loose. I dont want to void the warranty. if that isnt the case then I need another RMA

[sirhc]

We have not sealed the chassis for years. The only yellow sticker i know of is the one on the static bag which you have to open to get the unit out.

Go ahead and open it.

[cherwilco]

the fan hub and blades popped loose. it snapped back in with a nice click and seems pretty stable. boots up fine and given that it was only lightweight plastic bouncing around in there, no damage done. Thanks