I shipped two switches in for repair on 2/15/2022
Number: 20220011
Date: 2/11/2022
Number: 20220012
Date: 2/11/2022
Both switches were shipped in the same box via UPS ground and tracking shows they were
delivered
on 2/17/2022. However I have not received any confirmation or communication at all.
Online status of both RMA's still only shows "issued"
Could some please give my an update?
RMA Status
- baendres
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sirhc - Employee
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Re: RMA Status
Sorry your RMA got set to the side and buried, our fault.
Ian is entering the info and pictures of any damage into the RMA portal now.
So wait a bit then login to the portal and check.
I think he said those units were damaged but repaired so there will be a fee for the parts which will be explained in the comments section on how to pay for the repair(s).
Ian is entering the info and pictures of any damage into the RMA portal now.
So wait a bit then login to the portal and check.
I think he said those units were damaged but repaired so there will be a fee for the parts which will be explained in the comments section on how to pay for the repair(s).
Support is handled on the Forums not in Emails and PMs.
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Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
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