I received a new WS-8-150 AC switch from Netonix directly and the power cord is bad. I replaced with a different one from another switch and the switch powered up. How do I get a new power cord?
I reviewed RMA, but it asked for MAC address to start and the switch is fine, just a bad cord.
Thanks,
Troy
New Unit bad Power cord
- Byhalia14
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sirhc - Employee
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Re: New Unit bad Power cord
Send an email to rma at netonix dot com and explain you got a bad power cord along with the MAC address of the unit and order #.
Support is handled on the Forums not in Emails and PMs.
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Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
- Byhalia14
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Re: New Unit bad Power cord
Thank you! Email sent to rma@netonix.com with image of switch details including MAC.
- Byhalia14
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Re: New Unit bad Power cord
No response back from RMA team to date. I'm assuming the email was received, but no confirmation email was noted on my side. Please advise on the timeframe for the RMA process for smaller items. It is not a major item like a bad switch, but critical for me as I do not have extra power cords available currently to use. Thanks!
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Macabee - Member
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Re: New Unit bad Power cord
AN extra power cord is being sent out to you today. I Just sent you an email with the UPS Tracking #
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