What should we be expecting in terms of RMA turnaround times these days? I have one that's been around quite a while that I'm still waiting to receive back. RMA'd DC switch was fixed under warranty fairly quickly. Repair status shows what was done, and that it was completed on 10/22/2023, about 7 1/2 months ago. Am I suppose to pay for shipping or do something on my end? It's been a few years since I had another unit fixed under warranty but I'm pretty sure it the repaired unit was shipped back to me at no cost.
Netonix if someone sees this the RMA number is 20230064.
Thanks,
Doug
RMA Turn around times
-
sirhc - Employee
- Posts: 7415
- Joined: Tue Apr 08, 2014 3:48 pm
- Location: Lancaster, PA
- Has thanked: 1608 times
- Been thanked: 1325 times
Re: RMA Turn around times
We found your RMA
It was paired with RMA 20230013, they are shipping out tomorrow so you will be able to login to RMA portal tomorrow and get tracking info
Sorry for the lost RMA
It was paired with RMA 20230013, they are shipping out tomorrow so you will be able to login to RMA portal tomorrow and get tracking info
Sorry for the lost RMA
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
3 posts
Page 1 of 1
Who is online
Users browsing this forum: Google [Bot] and 61 guests