watts inaccurate

[smartb]

I have a new WS-12-250B with 1.0.10rc13. Two ports have identical UBNT RM5 running as AP. Both about 200 feet of cable and both about 35 clients connected, both same amount of traffic, however one reads power consumptions at 7.5 watts and the other at .5 watts. The .5 watts is bogus, what's going on here? I couldn't find this searching forums by watts or watt error. Cable test pass. Anyone seeing this?

[sirhc]

There was this white piece of paper laying on top of the switch (actually 2 pieces) when you opened the box that asked you to upgrade the firmware BEFORE you deployed it.

IMPORTANT NOTICE

PLEASE CHECK FOR UPDATED FIRMWARE FOR THIS SWITCH BEFORE YOU USE IT AS THERE MAY HAVE BEEN BUG FIXES SINCE THIS UNIT WAS ASSEMBLED.

YOU CAN DOWNLOAD THE LATEST FIRMWARE FROM OUR FORUMS AT HTTP://FORUM.NETONIX.COM
YOU CAN ALSO GET TO OUR FORUMS FROM A LINK IN THE FOOTER ON OUR MAIN WAB PAGE AT WWW.NETONIX.COM
IT IS ALSO A GOOD IDEA TO REGISTER ON THE FORUMS SO YOU CAN RECEIVE NOTICES ON ANY CRITICAL BUGS DISCOVERED AND FIXED.
YOU SHOULD ALSO READ OVER THE FORUMS

Hi,
Thank you purchasing our switch. We apologize for the lack of a manual at this point. We tried to make the UI very easy and intuitive but if you have any question please post your questions on our forum and we will try to answer you as quickly as possible.

The switch is pre-loaded with vX.X.X, please check for a firmware update on our forums and upgrade your switch if there is a newer version available. http://forum.netonix.com

THE FIRMWARE THAT IS INSTALLED HAS KNOWN ISSUES SO PLEASE UPGRADE FIRST.

There were MAJOR bugs that did not get fixed until v1.1.8

Please upgrade the firmware but now since you are upgrading such an old version and the switch is in service, well, it would have best been performed on a bench BEFORE you deployed it.

After you upgrade the switch do a cable diagnostics on the cable in question.
(You did this so please post the results of the cable test, use a screen grab and post the picture please.)

Also you can try plugging that cable in another port and see if the weird watts reading follows the cable.

[smartb]

Chris, Yes, I read the paper and before deploying contacted support at the time had 1.0.10rc13 and was told this was latest stable release and I was good. Did cable diagnostics all pass. followed your advice of yesterday and attempted upgrade to v.1.2.0. Get the dialogue that browser will reopen when upgrade is completed. It never does 10-15 min later. We refresh page, pink banner announcing firmware upgrade in progress. we let it be for another 10 min or so. refresh browser and switch is still on previous 1.0.10rc13. We reboot (not power cycle) unit became unresponsive via the GUI but we can ping unit. Unit is still functioning at this point but GUI is not accessible.

Power cycle and unit appears to have no POE turned on any ports and GUI is still unresponsive, but we can still ping it at it's address. Cannot access GUI. Thoughts?


More info.., attempted reset. The reset button does nothing. Held in for 20 seconds during power up. I can feel the button click, but it has no reset effect.

[sirhc]

I have a new WS-12-250B with 1.0.10rc13.

Chris, Yes, I read the paper and before deploying contacted support at the time had 1.0.10rc13 and was told this was latest stable release and I was good.

Sorry, what threw me was you said "new" which I assumed you just got it as v1.0.10rc13 was released on January 9th (4 months ago).

Did cable diagnostics all pass. followed your advice of yesterday and attempted upgrade to v.1.2.0. Get the dialogue that browser will reopen when upgrade is completed. It never does 10-15 min later. We refresh page, pink banner announcing firmware upgrade in progress. we let it be for another 10 min or so. refresh browser and switch is still on previous 1.0.10rc13.

So at this point the switch is unresponsive?

We reboot (not power cycle) unit became unresponsive via the GUI but we can ping unit. Unit is still functioning at this point but GUI is not accessible.

How did you reboot (not power cycle) if the switch was unresponsive?

Power cycle and unit appears to have no POE turned on any ports and GUI is still unresponsive, but we can still ping it at it's address. Cannot access GUI. Thoughts?

More info.., attempted reset. The reset button does nothing. Held in for 20 seconds during power up. I can feel the button click, but it has no reset effect.

What browser are you using?

Back with that older version of firmware we did not support anything but Chrome and if you tried a firmware upgrade with Firefox or other browser the results were shaky at best. We now support Chrome/Firefox/Safari.

Have you tried to SSH into the device?

I would first try and SSH into the switch as v1.0.10rc13 is really old and there were some issues when we converted to hashed passwords a few months ago. If you can SSH into it (try your username and password but also try your username and default password "admin" and also try "admin" and "admin"

Do you have a serial console cable? (You need a NULL-Modem cable not a straight cable)
I would connect to the console and change/reset the credentials and or do a "reload default"

If you have a console cable you can see it booting on your screen and it will come up to a point where it asks you to press the default button (watch for it as it comes pretty quick) and if you do it will say it is defaulting. Now this type of default take several minutes and if you unplug it during this period you really mess things up as it is formatting the JFFS2 partition. Do not fret you can fixit by once again pressing the default button when it asks for it during the boot process. viewtopic.php?f=17&t=409

[smartb]

Able to ssh.

Netonix AP Switch # reload default
% Reloading defaults. Please stand by.
sh: php-cli: not found
Netonix AP Switch #

[smartb]

Used console cable. Depressed default button when dialogue instructed and it responded resetting to factory defaults. Left it alone for 20 min now and it's still has not defaulted. IP still not default. UI unresponsive. At this point what to do?

[sirhc]

Can you get the switch back to your office where you can have the console cable connected and be online and use Team Viewer so that we may get into the switch?