Since it was my backup I am now without a planB 
It would be nice to get a reply quickly, even nicer if there was a phone number on the website anywhere, oh well.RMA process ?
-
rockhead - Experienced Member
- Posts: 119
- Joined: Mon Aug 04, 2014 7:09 pm
- Has thanked: 53 times
- Been thanked: 35 times
RMA process ?
Bummer, I've got a 12-250AC that died after three days of switching, no leds no fans, nada, eeets dead. Since it was my backup I am now without a planB It would be nice to get a reply quickly, even nicer if there was a phone number on the website anywhere, oh well.
Since it was my backup I am now without a planB It would be nice to get a reply quickly, even nicer if there was a phone number on the website anywhere, oh well.-
sirhc - Employee
- Posts: 7416
- Joined: Tue Apr 08, 2014 3:48 pm
- Location: Lancaster, PA
- Has thanked: 1608 times
- Been thanked: 1325 times
Re: RMA process ?
Sorry for your troubles but it happen sometimes, we have a total of 42 RMAs so far out of 6,000 switches so I am thankful.
You have called me many times on my cell, not sure how you lost my number?
Yea somebody tell Ubiquiti to put up a phone number too, sure would come in handy.
I saw your post over on UBNT Superuser forums about the switch dying and having to upgrade to a ToughSwitch. I believe this switch you said was located in a customer premise or colocation?
If you did a search on this forum for "RMA" you would see my normal answer is please send an email request for an RMA to chris@netonix.com
search.php?keywords=RMA
I will then send you a form to fill out and send back with your switch and email back to me.
As far as turn around times on RMA usually 1-4 weeks which is right on par with Ubiquiti although I have waited months on a few occasions for a replacement this or that from Ubiquiti.
I normally let RMAs stack up then I take a day and repair them which is why the delay. I have 4 stacked up right now so next week I will probably take a day and repair them so get it in as soon as possible and you could catch this repair cycle and get it back in a week?
You have called me many times on my cell, not sure how you lost my number?
Yea somebody tell Ubiquiti to put up a phone number too, sure would come in handy.
I saw your post over on UBNT Superuser forums about the switch dying and having to upgrade to a ToughSwitch. I believe this switch you said was located in a customer premise or colocation?
If you did a search on this forum for "RMA" you would see my normal answer is please send an email request for an RMA to chris@netonix.com
search.php?keywords=RMA
I will then send you a form to fill out and send back with your switch and email back to me.
As far as turn around times on RMA usually 1-4 weeks which is right on par with Ubiquiti although I have waited months on a few occasions for a replacement this or that from Ubiquiti.
I normally let RMAs stack up then I take a day and repair them which is why the delay. I have 4 stacked up right now so next week I will probably take a day and repair them so get it in as soon as possible and you could catch this repair cycle and get it back in a week?
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
-
sirhc - Employee
- Posts: 7416
- Joined: Tue Apr 08, 2014 3:48 pm
- Location: Lancaster, PA
- Has thanked: 1608 times
- Been thanked: 1325 times
Re: RMA process ?
RMA Form sent to you Glenn.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
3 posts
Page 1 of 1
Who is online
Users browsing this forum: No registered users and 43 guests